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Keystone Sucks

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Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..
 

jagpot

RVF Groupie
Joined
Nov 17, 2020
Messages
207
Location
California
RV Year
2014
RV Make
Newmar
RV Model
King Aire
RV Length
45
Chassis
Spartan
Engine
Cummins
TOW/TOAD
Jeep Wr Sahara
Fulltimer
No
Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..
go to keystonerv.com then owners. You can download the manual for your 2017 there.
 

Rich W.

Fire Service 46 years; semi-retired
RVF Supporter
Joined
Jan 19, 2021
Messages
1,032
Location
Grass Valley Ca
RV Year
2016
RV Make
Newmar
RV Model
Ventana 3427
RV Length
35
Chassis
Freightliner XCR
Engine
6.7 ISB 360/800
TOW/TOAD
2001 Jeep Wrangler, M&G air brake system, Blue Ox bar
Fulltimer
No
I think that a lot of RV manufacturers and dealers have realized that customer service after the sale is an unnecessary expenditure.
 

Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
Yes but it doesnt cover the appiances or aircondtioner or furnance or a parts diagram and many other things that are needed to maintain everything.
 

Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
Rich i agree with you. Trailers and RV should share the parts diagram and other things like car manufacturers do
You can buy complete sevice manuals for your car but not for a keystone travel trailor that keystone said was obselete.
 

Rich W.

Fire Service 46 years; semi-retired
RVF Supporter
Joined
Jan 19, 2021
Messages
1,032
Location
Grass Valley Ca
RV Year
2016
RV Make
Newmar
RV Model
Ventana 3427
RV Length
35
Chassis
Freightliner XCR
Engine
6.7 ISB 360/800
TOW/TOAD
2001 Jeep Wrangler, M&G air brake system, Blue Ox bar
Fulltimer
No
Five years is a bit soon to consider the trailer obsolete. My coach is a 2016 and I can get any info I need about it. Likewise for Newmar coaches much older. Keystone needs to improve the skills level of their excuse department staff.
 

Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
I need a parts diagram a and parts numbers for the trailer so i can maintain it. I have no idea where the furnace filter is located or the ac filter.
 

Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
Good Morning Bill,



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at hoffl@keystonerv.com or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.
 

Rusty Rabbit

Newbie
Joined
Sep 9, 2022
Messages
6
Good Morning



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at hoffl@keystonerv.com or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.
 

Fish

RVF Groupie
Joined
Jun 26, 2021
Messages
325
Location
Marion IL and Moore Haven FL
RV Year
2007
RV Make
Monaco Camelot
RV Model
42PDQ
RV Length
43 ft
Chassis
Roadmaster RR10S
Engine
Cummins 400 ISL
TOW/TOAD
2010 Ext. Cab Silverado 4x4
I need a parts diagram a and parts numbers for the trailer so i can maintain it. I have no idea where the furnace filter is located or the ac filter.
On the keystone montana I had there was no furnace filter. Every rv I've had the air conditioner filter is right above the grill of the ac in the ceiling where the air comes out if you're not running it through the ducts.
 

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