MyRozie FTP Telematics Gateway Down

Joined
Nov 2, 2019
Messages
241
Location
Flagstaff, AZ
RV Year
2018
RV Make
Newmar
RV Model
New Aire 3343
RV Length
33' 9"
TOW/TOAD
2020 Jeep Wrangler Rubicon
The MyRozie FTP Telematics Gateway appears to be down. My coach stopped reporting. I tried to manually log on to the FTP server ftp://www.myrozie.com:8080 and it won't connect. HTTP service is up as I can see the status screen with "No Data" but I can't get to the FTP server. Can someone check to see if your coach is communicating with the gateway.

Screen Shot 2019-11-16 at 3.31.01 PM.jpg
 
Joined
Nov 15, 2019
Messages
27
RV Year
2018
RV Make
Newmar
RV Model
New Aire
RV Length
33' 9"
TOW/TOAD
2016 Cadillac SRX
Just logged into MyRozie...seems to be working fine. However, the alert history is not showing anything and I did not receive an alert earlier in the day when I unlocked the doors.
 
Joined
Nov 2, 2019
Messages
241
Location
Flagstaff, AZ
RV Year
2018
RV Make
Newmar
RV Model
New Aire 3343
RV Length
33' 9"
TOW/TOAD
2020 Jeep Wrangler Rubicon
Just logged into MyRozie...seems to be working fine. However, the alert history is not showing anything and I did not receive an alert earlier in the day when I unlocked the doors.
Thanks. I will try a reset tomorrow. It has been rock solid for 2 years. I have always been able to log into the MyRozie FTP server but not now.
 
Joined
Nov 2, 2019
Messages
241
Location
Flagstaff, AZ
RV Year
2018
RV Make
Newmar
RV Model
New Aire 3343
RV Length
33' 9"
TOW/TOAD
2020 Jeep Wrangler Rubicon
I was now just able to log into the ftp server manually, so I must have a local coach problem.
 
Joined
Nov 2, 2019
Messages
241
Location
Flagstaff, AZ
RV Year
2018
RV Make
Newmar
RV Model
New Aire 3343
RV Length
33' 9"
TOW/TOAD
2020 Jeep Wrangler Rubicon
Ok, went out to the coach. Power cycled the TM-555 Telematics Gateway and the coach is talking again. These SilverLeaf modules need to be power cycled every few months. My guess is they have memory leaks in the processor that finally causes them to freeze over time.

Major flaw (one of several) in the MyRozie functionality. When MyRozie stops talking to the coach, there is no alert. Bad software design.
 
Joined
Nov 15, 2019
Messages
27
RV Year
2018
RV Make
Newmar
RV Model
New Aire
RV Length
33' 9"
TOW/TOAD
2016 Cadillac SRX
@turbopilot ...interesting observation about no alert when lost communication. Thanks.
 
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