Newmar NewServ Mobile Service

[No Plan]

As some/most know, Newmar has NewServ, a mobile repair service that operates in Southern California, Central Florida, and Arizona. I had the occasion recently to have some service work done on my Ventana where I am currently in Casa Grande, AZ. The experience couldn't have gone more smoothly. Lizzie, the NewServ Coordinator, is personable and efficient. From scheduling the service appointment and keeping you updated right up to the day of the scheduled appointment. The Arizona NewServ technician Damian, is very knowledgable and professional.

If you are in Arizona over the Winter like am I feel very comfortable recommending NewServ to service your Newmar should you have the need...

 

[Texas Clodhopper]

Do have any contact information?

I am curious, what was the labor rate, trip charge, etc?

 

[No Plan]

There is a trip charge of $150.00 and the hourly labor rate is $185.00. In that a factory trained Newmar technician is doing the work at your site I don't feel incurring a trip charge is unreasonable and the hourly labor charge is in line with what you would pay at a Newmar dealer. The alternative is in my case is, make an appointment at a Newmar dealer in the Tucson or Phoenix area that I have no familiarity with, unhook, etc, drive an hour plus each way on I-10 dealing with traffic, hang around the dealership twiddling my thumbs while my coach is being serviced, none of which is appealing to me. This would be an all day affair. I can easily swing for the $150.00 trip charge no problem given the convenience as the Newmar technician is coming to me...

To schedule with NewServ you call Newmar and ask to be connected with Lizzie. She is the Newmar NewServ Coordinator. 800 731 8300

 

[Neal]

That's a fantastic service and well worth the money. Kudos to Newmar in offering that and hope it continues to expand.

 

[team bradfield]

this sounds great, we spend a several months in central florida every winter, nice to know I can get some service onsite if needed

 

[Texas Clodhopper]

Reasonable charges.

 

[DennisT]

Our winter spot is on the west side of Florida across the bay from St Pete.

Have seen the mobile Newmar truck in our park a few times so they do cover a lot of the state I think.

 

[NWIP]

Just a heads up, technician in Florida wouldn’t do any upholstery work. Bolt fir driver’s seat holding the seat back on fell out which apparently wasn’t tighten at the service center after they re upholstered. Newmar sent NewServ out to reinstall bolt and he wouldn’t address the issue stating he doesn’t do upholstery work.
Newmar Service Center was a little frustrated at the situation and ultimately I arranged a mobile technician to come out and Newmar paid.