Resolved Newmar Ventana Full Wall Slide (FWS) DEAD

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Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
This morning was time to leave Palmcatraz aka Palm Creek Golf & RV Resort, Casa Grande, AZ. Been sitting since Feb 15th arrival which always makes me worried but ole Bessie has been good to me to date. But she's getting old and things happen, that's RV Life.

All was looking good until it was time to bring in the full wall slide, which was the first slide I was bringing in. Switch pressed to IN and NOTHING. I figured maybe I needed to wait longer after a few failed tries as the voltage does need to amp up before it actually moves. And again, nothing.

Off to figure out which fuses as my slide motors are all 12V powered. Grabbed my chart on the back of the cord reel fuse protector panel and as I had feared, it's the self resetting breaker so nothing I can do. Time to call Newmar's emergency 24/7 number which I had to use in the first few months of ownership due to a sticking shuttle valve where air bags would not air up, even on a Sunday I got help from Newmar and they conferenced in Freightliner and all was well and on my way. Today I didn't get that same experience. Easter or not, emergencies know no holidays, someone is on call, I'm going to leave the rest of this for my next thread.

Back to on my own after picking up the bat line texting @Chuggs. While awaiting a response and pointing the spotlight in the sky pointed towards Florida to get @Chuggs attention, I decided to find the slideout controller and see if anything was disconnected there. I know where the bedroom slide out controller is located but wasn't exactly sure if the other board was for the full wall slide. It's the one in the bay forward of the pegboard overhead mounted in the center area width wise, towards the basement door. Bedroom controller is in the back on the chassis rail in the aft section, labeled.

I disconnected and reconnected most of the connectors on this controller, the ones on the sides were hard to grasp to release the catches to disconnect. Sure enough THIS WORKED. Rebooting the board or reseating the connector worked. Hallelujah, I'm out of here...

Some things to note. These controllers are ALWAYS powered, the salesman switch does not cycle power to these boards so effectively mine has been on since first life at Newmar. In case you didn't know there are two sides to the bidirectional 12V controller, one is always on, the other side is salesman switch controlled.

It is very important that you know your coach as best as you can and knowing where your slide motors are is very important, and as you can see in this case knowing where your slide motor controllers are can save you money, time, and grief.

As this issue is resolved I'm marking the thread as such but this was near crisis in preventing me from moving on with my travels, granted I could easily have stayed with full hookups and cheap rates in 100 degree Casa Grande. But no thanks!
 

FL-JOE

RVF Supporter
Joined
Nov 15, 2019
Messages
739
Location
Frostproof, Florida
RV Year
2021
RV Make
Heartland
RV Model
Cyclone 4006
RV Length
44
TOW/TOAD
2021 F350 DRW
Fulltimer
Yes
Glad you got ur done and are on your way out of there.
 

JRW-NAW

At Cruise Speed
Joined
Oct 2, 2020
Messages
63
Location
Thornton, CO
RV Year
2018
RV Make
Newmar
RV Model
Ventana 3412
RV Length
35
TOW/TOAD
2020 Ford Ranger SuperCab 4x4
Fulltimer
No
We've a nuumber issues with the slides on our Ventana. On one occasion when one of the big slides wouldn't move, I called Newmar 24x7 Customer Support, and was instructed to turn off the saleman switch and leave it off for at least 30 seconds to drain the controller. I did this (switch was off for at least a minute) and the slide functioned properly. Had another occurence off a slide not moving, followed the same process and again issue was resolved. Different controllers?

All four of my origianal slide controllers were replaced under waranty at the Mothership. In fact they had to replace one of hte bedroom slide controllers a second time before the coach left the shop.

Life has been much better with the new controllers.

Safe travels.
 

Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
I did try the salesman switch but it was maybe 5-7 seconds. Good to know for next time but I have to look at the self resetting breakers on my coach to see which side of the 12V controller they are on.
 

AbdRahim

RVF Supporter
Joined
Dec 25, 2019
Messages
1,331
Is the emergency number just for DP’s? I called multiple times when my inverter died on the way home from the factory. I never got a response. They hanged the message to reflect King Aire owners.
 

Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
Is the emergency number just for DP’s? I called multiple times when my inverter died on the way home from the factory. I never got a response. They hanged the message to reflect King Aire owners.
My understanding is this service is for ALL Newmar owners. If it's on your driver's side window with a picture of your service reps then you should be able to call. While I removed that label, it is my belief this is what you are paying for as a Newmar customer.
 

Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
I verified that YES my slide motors ARE on the salesman switch. Next time I'll start a timer for at least 30 seconds and wait longer.
 

jagpot

RVF Regular
Joined
Nov 17, 2020
Messages
143
Location
California
RV Year
2014
RV Make
Newmar
RV Model
King Aire
RV Length
45
TOW/TOAD
Jeep Wr Sahara
I verified that YES my slide motors ARE on the salesman switch. Next time I'll start a timer for at least 30 seconds and wait longer.
Neal I learn so much from all you guys but we are brand new to this rig 2016 King Aire. No problems yet but I want to gain knowledge, When you say "salesman switch" where is this? Above the driver? "bidirectional 12 v controller" Where is that? The main power switches back compartment passenger side is that what you are referring to? So sorry but just learning.
 

Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
Neal I learn so much from all you guys but we are brand new to this rig 2016 King Aire. No problems yet but I want to gain knowledge, When you say "salesman switch" where is this? Above the driver? "bidirectional 12 v controller" Where is that? The main power switches back compartment passenger side is that what you are referring to? So sorry but just learning.
What year is your King Aire and maybe someone that knows can point you to it. On my coach it's at the door and has a red light that is on when 12V power is on. If you were entering your coach and taking one step up and look left, anything there like that? Not sure how they do it in your coach.
 

jagpot

RVF Regular
Joined
Nov 17, 2020
Messages
143
Location
California
RV Year
2014
RV Make
Newmar
RV Model
King Aire
RV Length
45
TOW/TOAD
Jeep Wr Sahara
What year is your King Aire and maybe someone that knows can point you to it. On my coach it's at the door and has a red light that is on when 12V power is on. If you were entering your coach and taking one step up and look left, anything there like that? Not sure how they do it in your coach.
The King Aire is a 2016. No light at doorway. My American Tradition had that. Above the driver is a compartment with the slide switches and a "battery disconnect" . Maybe that is what you meant. Thanks for the response. Also on my scheduled appt am having them install the Exterior window switch you have talked about. Your help is appreciated.
 

RKins

RVF Expert
Joined
Nov 15, 2019
Messages
538
Location
Sarasota, FL
RV Year
1997
RV Make
Newmar
RV Model
London Aire
RV Length
40'
TOW/TOAD
2008 Jeep GC Overland
Fulltimer
No
My "Salesman Switch" is the Battery Disconnect panel. On mine, I have to leave the disconnect in "Use" mode to make sure the battery banks can charge. Your King Aire is much newer and could operate differently.
 

skychs

RVF Supporter
Joined
Jul 23, 2020
Messages
277
Location
Glen Allen Virginia
RV Year
2015
RV Make
Newmar
RV Model
Ventana LE 3636
RV Length
36
Im guessing this "Salesman Switch" is the same thing as the Battery Disconnect in my Ventana LE. The red light is on all the time and its located in the control panel above the passenger seat.

Neal ... any chance you can post a photo of these slide controls? Why would they locate them in different areas?
 

Neal

Newmar Owner
Staff member
RVF Administrator
Joined
Jul 27, 2019
Messages
5,996
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
Fulltimer
No
I think starting in 2017 they put them at the entry door. I think we're talking about the same thing.
 
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