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Make and model of your step manufacturer? It's probably a Lippert. I suspect one of three parts will be the culprit. The controller, The door closed sensor but more than likely, the step motor. If your set up is the same as mine you can pick up a replacement motor from NAPA. NAPA Part # 655-2596 Don't be asking them for a motor for your step though. Lippert uses a Ford Power Window Lift Motor. Make sure you take your original with you to compare. What you need to check is the size of the three bolt holes that anchor the unit and the width of the gear. I had one that was packaged wrong. It looked correct and until I tried to install it, I though I was home free. Instructions on installation available on You Tube.Last year my steps were making some funny noises after driving in wet weather. I had to turn off my chassis battery nite switch to get them to stop. This year they won’t deploy at all. Any idea wha the part number I need to get my steps to function? Thank you for your experience