A Positive Word About Newmar Customer Service

[Neemer]

I have a niggling issue with my AGS that I’ve been trying to resolve. I first contacted tech support at Magnum via telephone. They tried to be helpful but ultimately threw in the towel. So I turned my attention to Newmar.

I sent an email to Newmar and it was replied to by Jeff, whose email sig indicates he is in “Owner Relations”. I reached out to him using the same Newmar email address I’ve used since buying this coach. This is the first time I’ve heard of Owner Relations though. Must be a new thing. But I digress.

Over the past few days, Jeff and I have exchanged no fewer than a half dozen emails, passing info and wiring pictures back and forth. His responses have been very timely and relevant to the issue. At the end of the day, Jeff took it as far as he could and recommended I get a tech involved.

This is only the second time I’ve gone to Newmar looking for help on technical issues. The first time it was a weekend and I ended up on the phone with Mary. Mary was in her car returning home from visiting with her mother who was in hospice care. She pulled off the road and, grabbing her reference materials, walked me thru a procedure to recalibrate my KIB panel. That’s dedication in my book.

Generally, customer service isn’t what it used to be in this country, and I’ve seen Newmar take several hits on internet boards such as this one. However, I think we have good people working for us in Nappanee who do a pretty standup job. I have no complaints.

 

[Jim]

I’ve had my share of issues with Newmar in the past, but once the frustration and drama of the moment passed, and I looked at the situation with a clearer head, I have to admit, their support was pretty solid. In fact, it was better than anything I’ve experienced from others in their industry.

I’ve heard Prevost’s support is outstanding, but since I’ve never owned one, I can’t speak from experience. (Check with @sheridany)

Maybe someday, though…

 

[redbaron]

I’ve had my share of issues with Newmar in the past, but once the frustration and drama of the moment passed, and I looked at the situation with a clearer head, I have to admit, their support was pretty solid. In fact, it was better than anything I’ve experienced from others in their industry.

I’ve heard Prevost’s support is outstanding, but since I’ve never owned one, I can’t speak from experience. (Check with @sheridany)

Maybe someday, though…

Question: do I have to own a prevost to use their help?

 

[team bradfield]

Newmar support is top notch, always helpful

 

[Jim]

Question: do I have to own a prevost to use their help?

That, or making payments on one.