- Joined
- Jan 19, 2021
- Messages
- 3,497
- Location
- Rosemary Farm
- RV Model
- Between RVs
- TOW/TOAD
- Toadless
- Fulltimer
- No
A little story about their customer service:
The third mattress I bought for them, for an aging 30’ Class C with a miserable OE mattress, ended up sitting in the box for a couple months because I had an ailing family member back east that needed help so I dropped everything and went to NH.
So when I finally got around to installing the mattress, it only expanded to around 6” and not the 9” I specified (3 layers of different foam types). It was totally my fault but I called them to see if I could do anything about it. They sent me a new one no charge, didn’t even charge shipping, after I told them this was my fault. They just asked me to donate the first one to a Good Will or similar. Very decent folks at Mattress Insider.
The third mattress I bought for them, for an aging 30’ Class C with a miserable OE mattress, ended up sitting in the box for a couple months because I had an ailing family member back east that needed help so I dropped everything and went to NH.
So when I finally got around to installing the mattress, it only expanded to around 6” and not the 9” I specified (3 layers of different foam types). It was totally my fault but I called them to see if I could do anything about it. They sent me a new one no charge, didn’t even charge shipping, after I told them this was my fault. They just asked me to donate the first one to a Good Will or similar. Very decent folks at Mattress Insider.