They are good people to just talk a problem through - they are great at diagnosing over the phone. I was having an inverted Pac Brake activation problem. I spent an hour on the phone with John over a few calls and jogged his memory that there was a special version of the Vehicle Interface Module (VIM) used in 94-96 that was wired backwards or at least differently than usual and it ended up that mine was wired that way. He emailed me the special notes from Allison on the WTEC II/VIM wiring. . We changed the wiring and it started working.
If you send your shifter in, like I did initially and there is nothing wrong, there is no charge 'cept shipping. Later on my push buttons were very hard to get the shifter to change gear manually - that's when they rebuilt it.