Have others had issues with Fogatti support? Why would anyone buy their products?

[Mountainsarebest]

Heat exchanger on water heater had small leak. The unit is about 2 years old, comes with a 5 year warranty. They haven't made the unit for 5 years yet, but of course I can't find the paperwork, so they deny warranty coverage. Fine.

When trying to buy a replacement heat exchanger, they want me to take responsibility for shipping damages before they will send a purchase link.

It has taken several emails/calls and several days. Most of their support staff are clueless.

I can't understand how a company like that can stay in business.

Have others had problems?

 

[MNC]

I see on there website its 2 years warranty now. It sounds like they have had alot of shipping damage, you should be able to get insurance for that but it should be them paying that

 

[Kevin D Pem]

Hummm! Sounds like a safety issue. Wonder if those membership/affiliations would like to hear how their member is treating this.