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The shades can be a pain and most likely one of the cords came loose. The are typically two cords one on each side. They are locked in place by small screws. Google it not hard to fix. This is based on my 2006 Encore 40 TS coach.I have a 1685 Lance trailer, 2022 . Love the coach but have to send it back to where i bought it because the window shades on the slide out won’t stay up, also had to take coach back before water was leaking from shower. Any one else having problems with there shades not staying up?