Alert Hydronic Heat Warehouse

[JRW-NAW]

FYI...Placed my first (and now last) order with this company online on 8/14. Received an immediate confirmation with an estimated delivery date of 8/19. My card was immediately charged. As of 8/26 order was still 'in fulfilment' and I sent an email inquiring if there was a problem. I did not receive any response. I have not received any response to any of the emails, texts or on-line chats I have sent since 8/16.

On 9/14 I sent an email expressing my displeasure with their lack of response and directing that if my order was not shipped by 9/17 that my order be canceled, and an immediate refund be issued. Again, no response. So yesterday (9/18), as my order was still in fulfilment I attempted to call them. Both phone calls (shipping and sales) after extended rings went to voice mails boxes. I sent another cancel my order email and opened a dispute with my credit card company.

I did receive two (one from Hydronic Heating and one from Mater Tech RV) which appear to be automated responses yesterday saying an inquiry had been opened with no indication as to what the inquiry was for. But finally, a response!

I did see the notice on the web site about possible delays due to their move. But I feel a month is more than enough time to at least respond to a customer inquiry. I'm not sure this is still a viable company.

Your experience could be different.

Safe travels,
Jay

 

[RKins]

Put in a claim on your CC purchase.

 

[JRW-NAW]

Did that "...opened a dispute with my credit card company."

Thanks,

 

[JRW-NAW]

Today, I finally received a communication (email) from Hydronic Heating Warehouse simply stating that my order has been cancelled.

 

[Buster]

Sadly, I also have been ghosted by Hydronic Heating Warehouse. No shipment of my order and no response to email.

I'll continue to support small businesses when I can but it's always disheartening when they fail in their basic functions.

I opened a dispute with my credit card company, so should be made whole. Will order from elsewhere.

 

[Rich W.]

I just got a refund of around $280 for a 3 year kit I never received. Took about a month but it happened.

 

[redbaron]

I ordered my parts 6/22/2024 (Saturday) from heatmyrv.com, and parts shipped 6/24/2024 (monday).

I ordered the 5 year oasis service kit, and total price was $356.80

 

[JRW-NAW]

After the fiasco with HHW, I got the 1 year kit from Heat My RV. I was able to pick it up as Heat My RV is about 10 miles from the house (basically right behind Transwest in Frederick, CO).

Safe Travels.
Jay

 

[Buster]

Thanks for the tips on Heat my RV. Will order from them.