Deadwoodmgmt
RVF Regular
- Joined
- Jul 17, 2025
- Messages
- 12
Hello all, wanted to share an absolute worst service I have ever received from what they claim as the number 1 service center in Orange County.
Absolutely the worst customer service ever. Been RVing for 30 yrs. Got a new Diesel pusher and not a cheap one. Read some reviews on OCRV and clearly lots of fake reviews or just more newbie owners who don’t know. We rely on our RV and can’t afford to be told story’s and then absolutely no communication. Over charged and lied to.
I Dropped our 45’ Newmar on a Monday for a new Starlink system, a marker lite, drawer slide repair, toilet bowl, oasis service, camera diagnostic and a TPMS install of the valve stem monitors and reprogram the computer. I told the service check in guy who is maybe 25 yrs old, who turned out to be the service manager, that I needed the coach back by EOD Friday to leave on Saturday The service manager said no problem. Everything I requested was easy service.
Thursday I called at 10 am left message for a status check with the service manager and received no call back. Called at 3 with no answer.
Friday I called at 11 am and waited with no call back. Keep in mind I am calling their so called service manager who doesn’t return calls in a timely manner. Also doesn’t respond to ANY text messages at all as he instructed me to text as well. I also emailed him to remind him for 2 other quotes and never got a response to them either. I then had to call the reception at 3:30 on Friday to page service manager. He comes to the phone and then tells me the coach is done and can be picked up so we can leave. Then says Oh we didn’t do the Starlink or Toliet. Not even a mention of the oasis. The biggest reasons I dropped the coach for. Tells me I owe 4300 bucks. I about fell off my chair as I asked for what. He says he will send me the bill to review that I never got. I then ask can you get at least the Starlink done by Monday afternoon. He says yes for sure no problem. I get a call on Monday at 11 from him saying he has no tech and that they all called in sick. Now if all your techs call in at the same time as an owner I’d have a big problem with that.
Then I was promised absolutely on Tuesday by noon. I called on Tuesday at 11, ready to go, packed up, no return call. Had to call the office at 11:50 only to be told the service manager isn’t in. Now as a service manager wouldn’t there be some sort of back up manager or someone who would take his calls etc??? The receptionist who has no clue about my coach said she would have to find out. I then asked to be transferred to another manager or owner and was sent to a guy who told me he knew nothing about it. Not sure his title, said he was owner or family. I was told he would go check and call me back to let me know. 1.5 hours after his lunch he calls me back and says all they will have done is the Starlink and it won’t be ready till 3:30. Also said he would send me the bill that I’m still waiting on over an hour later.
I received the bill and it only had the Starlink charge for double what I was quoted. They claim over 7 hours. Now I’m extremely mechanically inclined and should have just installed it my self. So to drill a hole, seal it, mount the dish and then plug in the router takes that long. They may need a new technician. I am now also being told they didn’t even service the oasis because they claim they didn’t have the parts. They also tried to charge me for some shore power investigation that I never requested. They did remove that from the bill.
The now service guy I’m talking with gave me excuses of people being sick and out etc. That’s fine and I understand but when someone is out there needs to be someone liable and capable of filling those shoes. Bad customer service
So picked up the RV and driving down the road checked the TPMS and nothing. They charged me 2 hrs labor to screw in 8 valve stem caps. They didn’t program the computer to match. 2 hrs labor….. Then the cameras they were looking at, one is missing the cover so now it’s just an exposed cam on the side of my coach. Dirt all over the dash and floor. This is absolutely nuts. I would not advise any one to use this place for repairs of any kind. Camping world would do better and they are terrible. I am requesting a refund so will see what happens. Bet they don’t respond.
So I waited 3 days since I sent the email and of course no response. Customer Service like this is truly disgusting. They clearly robbed me.
Absolutely the worst customer service ever. Been RVing for 30 yrs. Got a new Diesel pusher and not a cheap one. Read some reviews on OCRV and clearly lots of fake reviews or just more newbie owners who don’t know. We rely on our RV and can’t afford to be told story’s and then absolutely no communication. Over charged and lied to.
I Dropped our 45’ Newmar on a Monday for a new Starlink system, a marker lite, drawer slide repair, toilet bowl, oasis service, camera diagnostic and a TPMS install of the valve stem monitors and reprogram the computer. I told the service check in guy who is maybe 25 yrs old, who turned out to be the service manager, that I needed the coach back by EOD Friday to leave on Saturday The service manager said no problem. Everything I requested was easy service.
Thursday I called at 10 am left message for a status check with the service manager and received no call back. Called at 3 with no answer.
Friday I called at 11 am and waited with no call back. Keep in mind I am calling their so called service manager who doesn’t return calls in a timely manner. Also doesn’t respond to ANY text messages at all as he instructed me to text as well. I also emailed him to remind him for 2 other quotes and never got a response to them either. I then had to call the reception at 3:30 on Friday to page service manager. He comes to the phone and then tells me the coach is done and can be picked up so we can leave. Then says Oh we didn’t do the Starlink or Toliet. Not even a mention of the oasis. The biggest reasons I dropped the coach for. Tells me I owe 4300 bucks. I about fell off my chair as I asked for what. He says he will send me the bill to review that I never got. I then ask can you get at least the Starlink done by Monday afternoon. He says yes for sure no problem. I get a call on Monday at 11 from him saying he has no tech and that they all called in sick. Now if all your techs call in at the same time as an owner I’d have a big problem with that.
Then I was promised absolutely on Tuesday by noon. I called on Tuesday at 11, ready to go, packed up, no return call. Had to call the office at 11:50 only to be told the service manager isn’t in. Now as a service manager wouldn’t there be some sort of back up manager or someone who would take his calls etc??? The receptionist who has no clue about my coach said she would have to find out. I then asked to be transferred to another manager or owner and was sent to a guy who told me he knew nothing about it. Not sure his title, said he was owner or family. I was told he would go check and call me back to let me know. 1.5 hours after his lunch he calls me back and says all they will have done is the Starlink and it won’t be ready till 3:30. Also said he would send me the bill that I’m still waiting on over an hour later.
I received the bill and it only had the Starlink charge for double what I was quoted. They claim over 7 hours. Now I’m extremely mechanically inclined and should have just installed it my self. So to drill a hole, seal it, mount the dish and then plug in the router takes that long. They may need a new technician. I am now also being told they didn’t even service the oasis because they claim they didn’t have the parts. They also tried to charge me for some shore power investigation that I never requested. They did remove that from the bill.
The now service guy I’m talking with gave me excuses of people being sick and out etc. That’s fine and I understand but when someone is out there needs to be someone liable and capable of filling those shoes. Bad customer service
So picked up the RV and driving down the road checked the TPMS and nothing. They charged me 2 hrs labor to screw in 8 valve stem caps. They didn’t program the computer to match. 2 hrs labor….. Then the cameras they were looking at, one is missing the cover so now it’s just an exposed cam on the side of my coach. Dirt all over the dash and floor. This is absolutely nuts. I would not advise any one to use this place for repairs of any kind. Camping world would do better and they are terrible. I am requesting a refund so will see what happens. Bet they don’t respond.
So I waited 3 days since I sent the email and of course no response. Customer Service like this is truly disgusting. They clearly robbed me.
