First, I must say Bob Tiffin (when reachable, his phone number no longer works) was VERY helpful with us, in trying to get our issues resolved. And I REALLY wanted to love our Tiffin, we joined the club, and wanted to go to events...but things started going south with our December 2022, 38BB right away...literally in the driveway (we were stuck for the first two weeks after we got it!)
So after 2 1/2 years with a lemon, we're unsure what to do and could good advice.
Ricky Scott at Tiffin has offered to tow it to Red Bay, have it repaired, and return it to us, but we're at wits end and don't want the thing back.
It has broken time after time after time...we can't use it, nor sell it or trade it in.
At present it has one fully broken slideout a second that sticks, a cracked body by the front slideout (1 foot long, exterior that can let in water), and a second 2 inch exterior crack at the back by the full-length slide-out, broken tiles, and broken wood on the inside...and I think we've been through 3 or 4 slide-out pumps (last one replaced by Lippert last week, before they pressed "the button" and the body cracked. (Full list slideout/pump related below)
I'm wanting out of this vehicle, anyone have any good ideas how to do so, it was purchased in PA in December of 22'. Again, Bob has been super helpful, Ricky Scott was very kind, but I need to walk away from this....we can't use it, can't drive it, and each time I take the family out in it, it breaks...literally:
Here are the repairs related to the slideouts in question, there have been many more repairs and things that didn't work, like mis-wired solar panels, a mis-wired spider control board, and the wiring on the slide-outs being reversed (which burned out a pump or two)...
(We took delivery December 2022)
1. Day 1: Drove it home (1000 miles on it)→ slideout jammed. Stranded for 2 weeks in the airbnb driveway before strong tow truck people could push in the slideout and get it to the dealership... Had to pay for the two wees we were stuck in the driveway!
2. First "Fix": Replaced pump → slideout immediately tore tiles on retest.
3. Got it to Florida (now 3500 miles on it), where it got stuck again and had to call out mobile repairman to get the slideout pushed back in.
4. Leaving Florida, a slideout and jack seized at rest-stop on highway, burned out pump, and had to get jacks and slideouts pushed back in to get us home.
5. Bob sent a tech out, who said he couldn’t fully fix the problem, I believe replaced the second pump, and found crossed wiring with the hydraulics, after this the left controls pushed out the right front slideout and the right the left.
6. Couldn’t get booked at Giant RV before summer trip….was told it would be okay with crossed wiring…but slideout jammed in Mont Tremblant, Quebec, required more expensive repairs.
7. Back to Florida, finally got it to General RV (we stopped driving it because it would break each time)...when they opened the slideout it tore up the floors and they said something broke underneath.
8. They got it partially repaired but we had to leave town, so they but said there was a recall that needed Lippert…and that would have to be scheduled for our home (we were attempting to go to Vermont).
And Bob tried to help us by getting us into Connecticut Motor Cars and Coaches…requiring another 10 hours of driving – we couldn’t use it before General, when it was at General, and then the month at Connecticut RV…
9. Connecticut Motor Cars and Coaches said they fixed it, but when I asked them to show me it working, it tore the tiles right back up and they said I’d need to call Tiffin because it was a “new” warranty issue.
10. However, the next day the vehicle was due for Lippert in Vermont (four month wait to get them out...first in Florida--we couldn't time it right, then in Vermont)…the amazing traveling repair folk worked on it, thought they had it fixed, pressed the button to show me, and it snapped wood on the inside, tore up more tile, and then cracked the body on the outside both with the front slide and the main slide.
And then they found the front slide was so misaligned (installed off center, not cock-eyed) it was sheering bolts each time it went in and went out.
They believe it would need to go back to RedBay for significant repairs, and that water could get into the body if it rains at all.
At this point, we haven’t been able to use it at all this RV season…last season we kept getting stuck and with expensive repairs…
And before that, were afraid to use it. When we first got it, we kept getting stuck—and all along have been scared to use it for the very reason, the slideouts break every time we use them (which is why we have only 12K miles on it…we’ve been terrified of using it, and when we do, it breaks AGAIN).
Any thoughts on what to do, or if there are any known lemon laws that apply? Again, they're kind enough to tow it from Vermont to Red Bay, but then we lose what's left of this season (it's been at General RV and the Connecticut Motor cars for the majority of the season)...and we do NOT want to EVER drive this again and get stuck or have it break. It's ruined plan after plan.
Thanks for listening, and as a P.S. Thank God for the best service plan through Good Sam, even in Canada, or we'd still be stuck somewhere!
So after 2 1/2 years with a lemon, we're unsure what to do and could good advice.
Ricky Scott at Tiffin has offered to tow it to Red Bay, have it repaired, and return it to us, but we're at wits end and don't want the thing back.
It has broken time after time after time...we can't use it, nor sell it or trade it in.
At present it has one fully broken slideout a second that sticks, a cracked body by the front slideout (1 foot long, exterior that can let in water), and a second 2 inch exterior crack at the back by the full-length slide-out, broken tiles, and broken wood on the inside...and I think we've been through 3 or 4 slide-out pumps (last one replaced by Lippert last week, before they pressed "the button" and the body cracked. (Full list slideout/pump related below)
I'm wanting out of this vehicle, anyone have any good ideas how to do so, it was purchased in PA in December of 22'. Again, Bob has been super helpful, Ricky Scott was very kind, but I need to walk away from this....we can't use it, can't drive it, and each time I take the family out in it, it breaks...literally:
Here are the repairs related to the slideouts in question, there have been many more repairs and things that didn't work, like mis-wired solar panels, a mis-wired spider control board, and the wiring on the slide-outs being reversed (which burned out a pump or two)...
(We took delivery December 2022)
1. Day 1: Drove it home (1000 miles on it)→ slideout jammed. Stranded for 2 weeks in the airbnb driveway before strong tow truck people could push in the slideout and get it to the dealership... Had to pay for the two wees we were stuck in the driveway!
2. First "Fix": Replaced pump → slideout immediately tore tiles on retest.
3. Got it to Florida (now 3500 miles on it), where it got stuck again and had to call out mobile repairman to get the slideout pushed back in.
4. Leaving Florida, a slideout and jack seized at rest-stop on highway, burned out pump, and had to get jacks and slideouts pushed back in to get us home.
5. Bob sent a tech out, who said he couldn’t fully fix the problem, I believe replaced the second pump, and found crossed wiring with the hydraulics, after this the left controls pushed out the right front slideout and the right the left.
6. Couldn’t get booked at Giant RV before summer trip….was told it would be okay with crossed wiring…but slideout jammed in Mont Tremblant, Quebec, required more expensive repairs.
7. Back to Florida, finally got it to General RV (we stopped driving it because it would break each time)...when they opened the slideout it tore up the floors and they said something broke underneath.
8. They got it partially repaired but we had to leave town, so they but said there was a recall that needed Lippert…and that would have to be scheduled for our home (we were attempting to go to Vermont).
And Bob tried to help us by getting us into Connecticut Motor Cars and Coaches…requiring another 10 hours of driving – we couldn’t use it before General, when it was at General, and then the month at Connecticut RV…
9. Connecticut Motor Cars and Coaches said they fixed it, but when I asked them to show me it working, it tore the tiles right back up and they said I’d need to call Tiffin because it was a “new” warranty issue.
10. However, the next day the vehicle was due for Lippert in Vermont (four month wait to get them out...first in Florida--we couldn't time it right, then in Vermont)…the amazing traveling repair folk worked on it, thought they had it fixed, pressed the button to show me, and it snapped wood on the inside, tore up more tile, and then cracked the body on the outside both with the front slide and the main slide.
And then they found the front slide was so misaligned (installed off center, not cock-eyed) it was sheering bolts each time it went in and went out.
They believe it would need to go back to RedBay for significant repairs, and that water could get into the body if it rains at all.
At this point, we haven’t been able to use it at all this RV season…last season we kept getting stuck and with expensive repairs…
And before that, were afraid to use it. When we first got it, we kept getting stuck—and all along have been scared to use it for the very reason, the slideouts break every time we use them (which is why we have only 12K miles on it…we’ve been terrified of using it, and when we do, it breaks AGAIN).
Any thoughts on what to do, or if there are any known lemon laws that apply? Again, they're kind enough to tow it from Vermont to Red Bay, but then we lose what's left of this season (it's been at General RV and the Connecticut Motor cars for the majority of the season)...and we do NOT want to EVER drive this again and get stuck or have it break. It's ruined plan after plan.
Thanks for listening, and as a P.S. Thank God for the best service plan through Good Sam, even in Canada, or we'd still be stuck somewhere!
