Palm Beach Motorcoach Debacle

[J&JD]

We are on our way to the southeast for a trip put off in 2021, and with all reservations made last year. This morning I received a call from Palm Beach Motorcoach in Jupiter, Florida informing me that they are cancelling my reservation made last year, and refunding my fully paid in full stay, because someone wanted our site who was willing to stay longer. She said they had new policies this year. We were not given any warning. They have left us without a place to stay in high season, and could care less. In all of our years rving, we have never experienced such a thing. If you make fully paid reservations there, do not count on it. Meanwhile, we are screwed. Anyone in the area have any recommendations of a place we might be able to find a spot for two nights in March? Many Thanks, J and J

 

[Jim]

Oh no! What a horrible thing to do. So sorry for you guys.

 

[redbaron]

Reading the reviews shows that this has been going on a while. This is a terrible way to conduct a business operation.

 

[Rich W.]

In other words, they've raised their rates since then. A place I like(d) in Palm Desert went from $109 to $191 in about 6 months. No longer on my list.

Another one there is now $232 and its across the street from a Hilton that's $180, and Merriot at $140. Craziness!

A reservation is a contract - anyone who doesn't honor that doesn't deserve our business.

 

[Headhunter]

Geez that's terrible. I will definitely cross them off our list for places to stay in Florida. I used to fly into west palm beach all time when I had to go to our corporate office. We were looking a RV resort in Palm Beach to catch up with some friends. This was one of the resorts we were looking at.

 

[Neemer]

I’m sorry to read this. What a horrible way to treat a paying customer. Inexcusable.

 

[J&JD]

I’m sorry to read this. What a horrible way to treat a paying customer. Inexcusable.

Could not agree more! We certainly hope this is not the way parks are going to act in the future. This type of business practice will always come back to bite you. We are going to report this behavior on every rv site we can.

 

[Joe Hogan]

Welcome to 2022

 

[John&Andrea]

Wow, sorry to hear this. I hope you can find a place.

 

[Neal]

This is disgusting and I hope you will leave a Google review and a review on other CG review platforms. I wonder if there are any protections against this? Imagine driving 2-3,000 miles and not having a place to stay all of the sudden once reserved? Maybe reach out to the county they are in and file a complaint?