FYI Back at Cummins for repairs...again

[Joe Dutchstar]

Well the saga of DutchStar post Covid build continues. The chronic coolant leaks, part too many, is in progress at Cummins this week(s). The latest diagnostic test revealed a leaking thermostat housing along with a new item, leaking oil at the Airpump.
Both the thermostat leak and Airpump will be under warranty.
Other random issues will be addressed with my dollars.
Granted all of these are, sink explosion, step motor failure, water pump failure, not directly installation errors just bad part QC. The leaking coolant at the Oasis was an install issue and covered under warranty.

Regardless of who is ultimately to blame, the customer, me, suffers the cost of travel to and from service and time without my $750,000 RV. Of course trip interruption as well.
Then there is the worry about planning a trip too far from immediate qualified services.

Generally destroys the whole "carefree RVing" concept. Every trip is now planned around what can go wrong and where is reliable service.

PIA,.

Wife asks when are we going to have fun? Good question.

 

[Holdmybeer]

Liz Amazing on YT does a pretty good job documenting the Newmar and Tiffin nightmares. They'd put out a contract on her if they could.

 

[Neal]

@Joe Dutchstar keep the wheels and gears turning. It will stop and you'll get through this unfortunate extended shakedown.

 

[redbaron]

No one in the RV industry that is on the manufacturing or service side cares a single bit about QC.

Edit: to make exception to the newcomers to the industry that should be given a fair chance. I am thinking specifically of Lightship and @turbopilot ’s ongoing blog that seems to be a breath of fresh air.

 

[Underboss]

Liz Amazing on YT does a pretty good job documenting the Newmar and Tiffin nightmares. They'd put out a contract on her if they could.

Every video I search of hers where the title says Newmar nightmares is about other brands, including her video that claims a "brand new luxury $250k Newmar Dutch Star nightmare" the video is about a new 5th wheel, clearly not Newmar. But she gets paid for clicks so...
Its all click bait for her.

 

[TheLooks]

No one in the RV industry that is on the manufacturing or service side cares a single bit about QC.

Edit: to make exception to the newcomers to the industry that should be given a fair chance. I am thinking specifically of Lightship and @turbopilot ’s ongoing blog that seems to be a breath of fresh air.

Thats because it is an up and comer. Wait until the paint drys and they sell to someone for $$$$$. Then the game will begin.

 

[Holdmybeer]

I've related this before, maybe not on here, but as it's a factory QC story it's relevant to this. Back in. the 90's as our plant was undergoing the rigorous conversion to the German SAP inventory mgmt process ( that's a whole nother Will Roger's story), plant mgmt. came up with a new method for tracking QC. Since no unit ever comes off the floor with zero defects, but however that should be the goal, a more practical standard would be to try to limit the defects to 10. If a unit reaches the door with only 10 defects, which is the goal, then it's actually zero defects, because that is the ultimate goal and the goal was achieved. Down on the floor, that was interpreted to mean that since the QC inspector found only 9 defects, which means zero defects, it's stamped ready for delivery and production can be unimpeded by the trouble makers over in QC. Furthermore, if there are more than 10 defects, defects 11, 12 and 13 are now defects 1, 2 and 3. After defects 11, 12 and 13 are corrected there are none remaining ( 10 is 0 ) to correct. It was a math thing.