Changes at Newmar Parts Store - Sad News About Joe

[ARD]

I wanted to share something that many long-time Newmar owners will find disheartening. Joe, who has been a fixture in the Newmar Parts Store for as long as I’ve been a Newmar customer, is no longer in his familiar role. There’s been some restructuring within the company, and he’s been reassigned elsewhere.

For those of us who’ve worked with Joe over the years, this hits hard. He was the Parts Store in so many ways. He was always professional, quick to return calls and emails, and incredibly knowledgeable. Whether you needed a part number, a quote, or just reassurance that help was on the way, Joe was consistently responsive and dependable. His dedication and customer-first attitude set the standard for what Newmar service used to mean.

While I don’t know the details behind the change, I can’t help but feel the loss. The personal connection and responsiveness that Joe brought to the Parts Store were truly special and will be greatly missed by many of us who have relied on his expertise.

Change happens, I understand, but some people represent the heart of a company, and Joe was certainly one of them.

 

[SteveMA]

Have to agree. Joe was always a pleasure to work with

 

[Joe Dutchstar]

Agreed.

 

[Boat Bum]

Hopefully it was something he wanted.

 

[Chuggs]

Wow. When we went to Nappanee in February of 2016 for CPU... well, many of you may remember the RV spots and small parts place there. Joe had just started working there about that time...and we had just joined the Newmar Family. He was so very helpful...and you won't find a better face for GREAT customer relations anywhere. He's been there for us all thru the years... we added wood louvers over the Fantastic Fans in both bathrooms... We have had to order replacement light fixtures for the bathroom vanities. Vent stack covers...logos... I could go on and on. And Joe makes a sizeable commute to get down to Newmar everyday. Always a smile.

Truly a hole in our hearts. We will miss him terribly... His upbeat demeanor always brought joy to your day, no matter how poorly the day may have started.

Thank you Joe! Words can't express how much you will be missed.