COVID-19 Surcharges?

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Joined
Jul 27, 2019
Messages
3,385
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
I saw a post on FB and this reminded me of something that happened recently. What businesses are charging extra for ppe / cleaning?

I had heard Freightliner service was going to do so and when I got my service May 8th there was NOT such a charge.

Here is an email from my dentist office, I guess the customers revolted (I didn't provide any feedback as I cancelled my cleaning until further notice):

5/15 1:46 PM:

Neal,

The safety of our patients and staff is our top priority.

The COVID-19 pandemic has caused disruption to previous PPE requirements and costs. After carefully reviewing the increased amount of PPE required for each patient visit according to the CDC guidelines, we will be adding a fee of $10.00 to each visit for PPE costs. If you have insurance coverage, we will send that along with your services to be considered for reimbursement; however, you may be responsible for this amount if insurance does not cover it.

We hope this will be a temporary change in our operations and we will continue to monitor the need for this fee as the COVID-19 pandemic progresses.
5/15 4:31 PM:

Neal,

We've listened to your feedback regarding our recent PPE email and have decided not to move forward with the temporary fee. Please stay safe and we hope to see you at your next visit.
 
Joined
Nov 2, 2019
Messages
2,145
Location
WA, MT or somewhere else!
RV Year
2018
RV Make
Newmar
RV Model
Mountain Aire 4047
RV Length
40'
TOW/TOAD
2014 Honda CR-V
It does pay to speak up and make your feelings known. Good work, @Neal.

TJ
 
Joined
Jul 27, 2019
Messages
3,385
Location
Midlothian, VA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4037
RV Length
40' 10"
TOW/TOAD
2017 Chevy Colorado
I didn't say anything (as noted above), this was just an email series that came in. I'm not a fan of companies passing on these burdens to the little people such as FL or the dentist. I was glad to see FL did not charge me as I had expected. We are all in this together.
 

Jim

Joined
Dec 18, 2019
Messages
773
Location
North Carolina
RV Year
2009
RV Make
Tiffin
RV Model
Phaeton QTH
RV Length
40
TOW/TOAD
2016 Jeep Rubicon Hard Rock
Haven't heard of my dentist adding new charges, yet. :) But they did call me a couple of weeks ago, the day before my scheduled cleaning, to tell me that because of my age and my high blood pressure, they felt it best to postpone my visit for awhile. (That made me feel bad for the next couple of days.) Before she hung up I told her canceling my appointment was ridiculous. I walk 12 miles every day, I hike the Application Trail twice each year, I participate in MMA on a nationwide basis, and I race cars during my spare time. Having my teeth cleaned shouldn't be too much stress for me.

Pause. Silence. And then she said "Really?"

"LOL, no" I said, but it sounded pretty good. :) She laughed and rescheduled my visit for September. Not sure what's going to change in September. I'm not getting younger and my BP is unlikely to change. Oh well. . .
 
Joined
Nov 15, 2019
Messages
223
Location
Sarasota, FL
RV Year
1997
RV Make
Newmar
RV Model
London Aire
RV Length
40'
TOW/TOAD
2008 Jeep GC Overland
I know my dentist charges $154 (discounted to $143 by Insurance) for a cleaning - WOW- I've been expressing my surprise about the rate increase and they remind me that they haven't raised the price in 2 years.... I keep asking for a "retired person discount" but they chuckle and say "the majority of our patients are retired" - can't win. I have a cleaning in the morning, so I'll be looking for this upcharge. Don't put off your oral health.
 
Joined
Nov 14, 2019
Messages
651
Location
Orinda, CA
RV Year
2017
RV Make
Newmar
RV Model
Ventana 4002
RV Length
40’10
TOW/TOAD
2015 Jeep Trailhawk
I am headed to NIRVC Vegas sunday for a long overdue factory warranty repair inside my coach. i emailed the service advisor about what efforts would be undertaken to ensure my coach would be safe when they return it to me every day. I did ask they wear gloves and masks inside and disinfect upon entry each time they step out and back in again. They were very accommodating and said they would do what it takes to make me comfortable and safe. I have to say, so far, my experience with NIRVC has been nothing less than great customer service. Obviously, I will have to oversee and probably do my own disinfecting each day as well and I am prepared to do that.
 
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