Well you were lucky not to have to replace your DPF, but they soaked you for a forced regen that only takes an hour ($750/hour….?), and you could have done yourself. And I don’t know what 120/200 is supposed to mean, but the sensors read % full, so if that was the case you were at 60% which is no big deal. It can safely go over 120%. If you drove it the way it wanted to be driven, it would have performed an active regen and cleared this condition on its own. Read up on passive, active, and forced (parked) regens and you’ll have a much better understanding of the system.
Also what year and how many miles? You probably have an emissions warranty that covers 5 - 8 years (8 for Ford IIRC) and 100,000 miles. So if you are under that it should have been covered and the shop should have handled it all under warranty. Since they didn't you probably have recourse.
Also just to disabuse you of some false info, DEF has NOTHING to do with your DPF. And all DEF is pretty much the same other than packaging and false claims about additives keeping your system clean and in top working order. But the main point is DEF is injected in the SCR AFTER the DPF, so it can’t physically affect anything going on upstream in the aftertreatment system.