- Joined
- Jul 27, 2019
- Messages
- 11,572
- Location
- Midlothian, VA
- RV Year
- 2017
- RV Make
- Newmar
- RV Model
- Ventana 4037
- RV Length
- 40' 10"
- Chassis
- Freightliner XCR
- Engine
- Cummins 400 HP
- TOW/TOAD
- 2017 Chevy Colorado
- Fulltimer
- No
I don't want to name names as I want to see how this plays out and this is not affecting me personally but I've heard this from someone else that was planning to take a major trip with this company. I have used this company once in the past so I'm shocked and saddened to hear this. This company does cold call a lot which is very annoying so I never answer their calls after finally putting the number in my contacts so I know who it is.
The moral of this story is obviously due to the covid-19 pandemic that this long trip to Canada cannot go. Customers, from my understanding, are not getting their deposit back (a lot of money) but instead are allowed to use it towards future travel with this company. I think this is beyond wrong. The company says, from what I've heard, they are having a problem getting their money back from some of the reservations such as US based events. In my opinion and my guess what would be the legal stance is that if you cannot provide the service as advertised then the money must be refunded. This is the risk of planning events such as this and that risk should be the burden of the company and not the potential travelers. If you're in financial turmoil that's your problem and that's what Bankruptcy is for. But holding the money of your customers and forcing them to use this towards future travel is beyond wrong.
What are your thoughts and how should this be handled?
The moral of this story is obviously due to the covid-19 pandemic that this long trip to Canada cannot go. Customers, from my understanding, are not getting their deposit back (a lot of money) but instead are allowed to use it towards future travel with this company. I think this is beyond wrong. The company says, from what I've heard, they are having a problem getting their money back from some of the reservations such as US based events. In my opinion and my guess what would be the legal stance is that if you cannot provide the service as advertised then the money must be refunded. This is the risk of planning events such as this and that risk should be the burden of the company and not the potential travelers. If you're in financial turmoil that's your problem and that's what Bankruptcy is for. But holding the money of your customers and forcing them to use this towards future travel is beyond wrong.
What are your thoughts and how should this be handled?