Manufacture warranty

[Vinni]

Hello Campers. We ordered a new 2021 RockWood Ultra Lite 2882S. We used the retailer who offered the best price. Of course the closer to factory the better the prices are. Manufacture in Indiana retailer in Ohio. Ok bobtail to Ohio pickup 5th wheel coach Vacation for a month see sights comping on the way home. Well unfortunately we encountered some issues. (1) Window valances were either missing fasteners or had been stripped from being overnighted. Then they put screws in wall next to bracket to temporarily hold it to wall. (2) Glass stove cover hinge fastener fell out while traveling. (3) Refrigerator light doesn’t stay in wall of refrigerator Faulty tabs wont hold. Refrigerator also runs hot while in travel on propane 54+Degrees. (4) Sewer Black water valve doesn’t seal properly every time I remove cap outer a cup of raw sewage comes out. (5) Water pump switch in compartment Quit working. (6) The controller center A/C inverter Button on controller Doesn’t turn off or on the inverter. (7) Closets Doors are missing catches to hold them in place during travel. There are pilot holes in frame but no catches. Don’t no how long they are supposed to last. (8) Celling fan blade bracket broke while traveling. (9) Front compartment Led light switch has failed. (10) Protruding screws were LP Hose connects for outside grill. Ouch! (11) Trash and screws left in floor ductwork. (12) Wood trim at some cabinets stamped with excessive gaps Exposing raw wood. This leads one to question Quality Control? (13) Gouges in flooring covered up with Repair Tape to cover up. They missed one to. This is not a ranting. These are Factually documented with pictures. I believe that the factory is supposed to fix for the problems for the first year.

 

[Old Bubblehead]

Vinni, unless you are willing to tote it back to the factory service center (if there is one?!) you will have to work out repairs through a dealer.

Best of luck

 

[FL-JOE]

That is a similar list to what I put together, or at least in length, when we had been in our new unit for a couple months. Problem with our manufacturer was that they don't do warranty repairs at their factory. The only way I'm getting back in their facility is if I have a super major failure, like frame failure.

I have slowly repaired most of my defects over the past several months with little or no help from Heartland Customer Service. As my final couple of months approach of factory warranty I plan on seeking out a mobile tech to finish up and then billing the manufacturer for it.

Buying a Heartland fiver certainly wasn't the same experience as buying a Newmar. Good luck to you.

 

[Vinni]

That is a similar list to what I put together, or at least in length, when we had been in our new unit for a couple months. Problem with our manufacturer was that they don't do warranty repairs at their factory. The only way I'm getting back in their facility is if I have a super major failure, like frame failure.

I have slowly repaired most of my defects over the past several months with little or no help from Heartland Customer Service. As my final couple of months approach of factory warranty I plan on seeking out a mobile tech to finish up and then billing the manufacturer for it.

Buying a Heartland fiver certainly wasn't the same experience as buying a Newmar. Good luck to you.

Have you found anyone to help with dealing with manufacture to be billed?

 

[FL-JOE]

Heartland states they will pay a RV repair vendor if the vendor fills out their paperwork and submits it. They told me all of this after I informed them we were traveling and I couldn't find a Heartland dealer who could get us on their repair schedule in a timely manner. Even if I end up paying a vendor up front to finish a couple repairs and then fight it out with Heartland it will be worth it.

 

[Vinni]

They will only pay for what they have agreed that is there’s to fix. If it is electrical problem that they say isn’t a problem it won’t be fixed when you pick it up. The dealer will say manufacture denies claim on specific issue and that’s that… I’m thinking what I have is a electrical design problem. And they don’t want to admit any fault or responsibility to correct. The responsible thing for me to do is expose something a lot of owners are being sold. This issue should be resolved for the best end users experience. I would think that the buttons at control central would function as indicated. Wouldn’t you?