MapNerd
RVF 1K Club
- Joined
- Nov 17, 2019
- Messages
- 2,298
- Location
- Prince William, VA
- RV Year
- 2020
- RV Make
- Newmar
- RV Model
- Ventana 4326
- RV Length
- 43
- TOW/TOAD
- 2020 Ford F-150
- Fulltimer
- Yes
Not particularly, @Neal . Fields Appliance Service (different tech) came out for the second service call. I had the unit pulled out for them. At this point, the refer had been powered off for over a week so he came in, opened the door and took a whiff and said he didn’t smell anything. The smell was still there but it was pretty faint at this point. I wish I’d thought to power it on the morning of the appt. He opened the back panel, looking for any signs of a short circuit, but there wasn’t anything at which point, he basically said he had nothing to chase and couldn’t do anything, then left.
Following that, I played phone tag with Erica Miller for a few days, finally got in touch with her Monday morning. Her response on the phone was to call Whirlpool back, schedule another service call but with a different company this time, see if a fresh set of eyes can find anything. If still nothing, give her a call back and she’ll see what she can do.
I’m pretty frustrated and a little - no a lot - let down by Newmar at this point. A bought a Newmar because I felt like they would stand behind their product but that’s not the experience I’m having right now. I get that this isn’t their product, it’s Whirlpools but it’s less than two months old. We’ve been to just four campgrounds. I wish I’d given a little more consideration to the fact that I have to deal with the item manufacturer when things break. I knew that to be the case beforehand but I didn’t expect such a major appliance failure to occur within less than a month of taking delivery and assumed if that happened, Newmar would be on it no matter whose product it was.
You know what they say about assuming...
We’re in the Keys right now and we’re headed back to Orlando afterwards to try and get it serviced. To get by, we’re letting it run during the day and cutting power to it at night. I work from the coach so if something starts burning I should be able to detect it pretty quickly. The strength of the smell seems to be strong some days and pretty faint others. It’s really hard to put a finger on, though I suspect it may be the defroster.
If it’s not fixed after the next service visit and Newmar doesn’t want to step up and replace it, I probably will. Then I’ll drive out to Napanee and dump it at Newmar’s corporate office with a kindly worded note to Matt attached explaining its presence and inviting him to Install in their kitchen.
Following that, I played phone tag with Erica Miller for a few days, finally got in touch with her Monday morning. Her response on the phone was to call Whirlpool back, schedule another service call but with a different company this time, see if a fresh set of eyes can find anything. If still nothing, give her a call back and she’ll see what she can do.
I’m pretty frustrated and a little - no a lot - let down by Newmar at this point. A bought a Newmar because I felt like they would stand behind their product but that’s not the experience I’m having right now. I get that this isn’t their product, it’s Whirlpools but it’s less than two months old. We’ve been to just four campgrounds. I wish I’d given a little more consideration to the fact that I have to deal with the item manufacturer when things break. I knew that to be the case beforehand but I didn’t expect such a major appliance failure to occur within less than a month of taking delivery and assumed if that happened, Newmar would be on it no matter whose product it was.
You know what they say about assuming...
We’re in the Keys right now and we’re headed back to Orlando afterwards to try and get it serviced. To get by, we’re letting it run during the day and cutting power to it at night. I work from the coach so if something starts burning I should be able to detect it pretty quickly. The strength of the smell seems to be strong some days and pretty faint others. It’s really hard to put a finger on, though I suspect it may be the defroster.
If it’s not fixed after the next service visit and Newmar doesn’t want to step up and replace it, I probably will. Then I’ll drive out to Napanee and dump it at Newmar’s corporate office with a kindly worded note to Matt attached explaining its presence and inviting him to Install in their kitchen.
