NIRVC testimonials

[Neemer]

I have always been impressed with NIRVC and their CEO, Brett Davis. There is a discussion on another forum concerning retrobands, which are having an issue that is being addressed. What is emerging in that thread is some pretty awesome testimonials about the NIRVC customer experience that I do not think are equaled in the RV industry. Perhaps Tiffin came close at one time, but not so certain today.

Who has dealt with NIRVC, and what was your experience? Have you ever heard of a dissatisfied customer? I have not.

 

[stang37]

I've used the Lewisville dealership on three separate occasions. Once for an AC replacement under warranty, furniture replacement under warranty, windshield replacement and a minor scrape with a cement fuel island barrier. Excellent workmanship and customer service , completed when promised and at the quoted price. We were allowed to stay in there mini campground while the furniture and windshield were replaced. I'll add it took a week to change the furniture and windshield as stated by the customer service person. Met Mr. Davis several times while there and he asked each time if we were satisfied and was the work progressing as stated. I'll travel the 500 miles to his dealership for any future coach work I need.

 

[sheridany]

I am sure a dissatisfied customer exist somewhere but I would bet few and far between. I have dealt with their Las Vegas facility and it was top notch. You can stay there and it was an excellent setup. I have had my fair share of very bad dealer experiences and I have to say NIRVC was way above my other experiences. Its 8 hours away for me and I am willing to drive that far for good service.

 

[Neemer]

I’m not sure how he does it, but Brett Davis seems to know the particulars of every customer experience, and when a customer leaves his business with an outcome that HE doesn’t like, he gets very involved.

I want to do business with NIRVC on my soon-to-be-ordered new coach. Unfortunately, the closest one is about ten hr away.

 

[Neal]

I have the highest regards for Brett and Angie, got to meet them on my westward trip this past fall of 2019. The new salesman I worked with was very respectful as well and we went out for a short drive in the 2019 Essex. Unfortunately I was unable to wrestle him out the door, he's bigger than me! So we returned.

 

[Akdare]

I bought my New Aire from NIRVC in Lewisville; consigned my old coach there and have had non warranty work done on my old coach and warranty work done on my new one. All excellent.

 

[DKRITTER]

We have over the years bought 2 RV's from the Lewisville facility and would highly recommend them.

In this industry the are many, many stories about poor treatment by both manufactures and dealers.

In every situation I have had with NIRVC they have chosen the high road, I think that says something about them.

 

[Joe Hogan]

This thread is refreshing to see. A dealership that cares about the customer experience and is also competent.

 

[sheridany]

Not only that. I sent Brett Davis an email and he called me to discuss the rettroband issue. He was candid and upfront about the situation. Not many CEO’s do that and it clearly demonstrated he cares about his customers. Left a lasting impression on me.

 

[Crockdar]

We purchased from NIRVC in Lewisville. I can’t imagine a better experience with a dealer. At this point we have dealt with all 4 locations and they have all been amazing. Brett is genuinely a great guy and Tadd is a hoot.

 

[whereRVapp]

I didn’t buy there and think highly of my dealer. I have a friend who has dealt with Brett and NIRVC for a while and bought a couple coaches from them. He couldn’t talk any higher of the entire organization.

 

[MapNerd]

I bought from Lewisville and while I’ve never been back, that’s simply my own good luck. The sales process was smooth and easy, they gave me the best price and there is no reason I wouldn’t go to them for service or another coach. In fact, this thread gives me a few more reasons to go there when I need to.

 

[FLSteve]

Would anybody out there have a sales person recommendation at the NIRVC Atlanta facility?

FLSteve

 

[Neemer]

Would anybody out there have a sales person recommendation at the NIRVC Atlanta facility?

FLSteve

William Hopkins is good with Newmars. You might also consider touching base with Angie to see who she would recommend.

 

[MapNerd]

I worked with Tony Morse. Guy is a bit of a salesman but not pushy at all.

 

[Old Bubblehead]

I consider Brett a friend! We have only met over the phone and emails, but have had some great conversations. I look forward to meeting him in Vegas at the Rally. Our meeting was a result of a challenge to purchase a rig from his team. He is the most sincere person I have ever dealt with in the RV industry. He is a visionary, and is actively doing things to change the landscape around RV purchase and care. He is generous with his time and willingly shares information, both good and bad.

He is also a full time RV'er, so he walks the walk.

If you are looking at a rig, I would give them a call. He is working to train his team to be like him, you can't do better than that! If you don't get the experience you are looking for, reach out to him.

 

[BigMC]

NIRCV, Tx. I cannot say about the end to end service at this point as we have a new unit on order for 2022 delivery. I have worked closely and with great support from Katrina in Lewisville. very diligent, professional, always comes back to you and curve balls to Newmar have always followed up promptly. Great sales care at this stage.

I am sure at time of handover we will find some issues, that we just have to expect, no matter what vehicle or other transport type you invest in. As I read elsewhere and a comment from Brett, it's about working together to agree on the issue and work out a solution, especially given the massive supply and service constrains the industry is working under at preset. Supply is a total nightmare for most businesses.

As most understand, drive off the lot and give it that first or second shaken down. Things happen, stuff stops working, things break. Some are a small in convenience, some much bigger, In most cases there is a solution, for now it may take a little time but thats the current world we are in. Just go with it as best you can and you may find people trying to help you more amenable. They are under pressure too and likely equally frustrated.

Nice to see positive support above. We have (for now) to understand dealerships are under massive strains, supply, service, staffing, etc as a result of world events and reasonable flexibility on both sides goes a long way.

I often find hard bullish attitudes ruffle feathers far too quickly and jumping to the number one person without making best use of those charged with the initial problem is not at times the best immediately solution, When it' deserved, sure.

I invested in NIRVC for one main reason, looking back trough a number of comments on forums, bbb, etc and on reflection, seems a very positive experience from a well managed company.

I will update as the handover process starts.

 

[FLSteve]

We will be at NIRVC Atlanta on Monday (Labor Day) to finalize our order for a 2022 Mountain Aire 4118. So far we have been very impressed and happy with our experience and with our sales person, William Hopkins. They are also helping us with a dealer pass through (in/out) as it relates to selling our current coach. So far so good!

FLSteve