I have a 2012 Tiffin Allegro Red with HWH Jack system. I had the partial retract problem that lasted for a year or two. These are 2 steps that solved the problem for me. After wiping down to clean any dust or debris off the jack, lubricate with either wd40 as most would recommend or I use BoeShield T-9 (which I use on slides, steps, jacks and anything else that moves.) Be sure to liberally spray up beyond where jack retracts and let excess run. Use a 2nd clean cloth to lightly spread and wipe off any excess lubricant. I do this after each trip and occasionally on the road if parked in a particularly sandy or rainy environment. The second thing was to learn how to check fluid level and fill the hydraulic pump. It is in an awkward spot and takes a little gymnastics to put together the right tools. If it is overfilled, the excess is pushed out and makes a mess, but doesn't appear to cause any problems. After proper fluid level is reached this should not have to be done with any regularity since it is a closed Hydraulic system. Once the fluid level was adjusted properly, and jacks cleaned regularly, the problem was eliminated. Good luck.