Jim
RVF Supporter
- Joined
- Dec 18, 2019
- Messages
- 3,900
- Location
- North Carolina
- RV Year
- 2016
- RV Make
- Newmar
- RV Model
- London Aire 4551
- RV Length
- 45
- Chassis
- Freightliner
- Engine
- Cummins / I6 Diesel Pusher 600HP / 1,950 ft-lbs
- TOW/TOAD
- 2016 Jeep Rubicon
- Fulltimer
- No
I'm beyond mad.
While my coach was at Newmar, they said my basement doors should be adjusted and that I also needed a charge bridge solenoid. Total for both, $500.00. I've adjusted a bunch of basement doors, and paying them $200 to do it was Ludacris. But I had a gazillion other things going and I wanted the coach to arrive ready to roll, so I told them to go ahead and do the adjustment.
So the coach arrived and to my dismay, the doors were NOT adjusted and required slamming to get them to shut. And on one of them, the plastic guide was broken. I griped to Newmar but what's the good, right? I mean, I'm not going to drive it 10 hours to have them redo it, right?
So about the same time, @Neal arrived and he jumped in and adjusted them all. Only took him about 30 minutes. Again, thank you Neal!
Well today, I moved the coach over to Site 1 and when I opened the door to pull out my power cord, I'm greeted with this mess. The charge bridge solenoid is laying on the basement floor and the cover to the transfer switch laying beside it. So I don't know if the solenoid is the old one that was replaced, of if the solenoid is the new one and the tech just went to lunch and forgot to finish the job. So far, I'm out $500 and can't find anything that they've done to warrant the expense.
Is this the great "Mothership experience" that everyone is rushing over there to receive? Or is this what has happened to their service department now that they are flying under the Winnebago flag?
While my coach was at Newmar, they said my basement doors should be adjusted and that I also needed a charge bridge solenoid. Total for both, $500.00. I've adjusted a bunch of basement doors, and paying them $200 to do it was Ludacris. But I had a gazillion other things going and I wanted the coach to arrive ready to roll, so I told them to go ahead and do the adjustment.
So the coach arrived and to my dismay, the doors were NOT adjusted and required slamming to get them to shut. And on one of them, the plastic guide was broken. I griped to Newmar but what's the good, right? I mean, I'm not going to drive it 10 hours to have them redo it, right?
So about the same time, @Neal arrived and he jumped in and adjusted them all. Only took him about 30 minutes. Again, thank you Neal!
Well today, I moved the coach over to Site 1 and when I opened the door to pull out my power cord, I'm greeted with this mess. The charge bridge solenoid is laying on the basement floor and the cover to the transfer switch laying beside it. So I don't know if the solenoid is the old one that was replaced, of if the solenoid is the new one and the tech just went to lunch and forgot to finish the job. So far, I'm out $500 and can't find anything that they've done to warrant the expense.
Is this the great "Mothership experience" that everyone is rushing over there to receive? Or is this what has happened to their service department now that they are flying under the Winnebago flag?
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