What's up at Newmar anyway?

[lostinfla]

Our last time at the factory was about 6 years ago at the old campground. Service then was exemplary. Since, I've had service done by Newmar techs at several International rallies and Tampa shows, and from my observation, the quality of repairs has slid to a point that I don't think I'd pay their inflated prices for parts or service anymore.

 

[NWIP]

@Jim I hate to see this be your first experience with Newmar. I have taken my coach to the factory for service annually and always a good experience. I do stay on site while there giving the opportunity to communicate with the technician and team directly.
I would certainly hope Newmar will acknowledge the failure and offer some assistance. Should you have the opportunity to go there in the future I wouldn’t hesitate.

 

[ARD]

@Jim I ditto @NWIP sentiments. I feel disappointed that your first experience turned out this way. I have spent a lot of time at Newmar and have always had excellent service. Like @NWIP, I stay on site while my coach is being worked on and I do feel that is important.

 

[Jim]

@Jim I ditto @NWIP sentiments. I feel disappointed that your first experience turned out this way. I have spent a lot of time at Newmar and have always had excellent service. Like @NWIP, I stay on site while my coach is being worked on and I do feel that is important.

I sent an email (with pictures) to Nevin Miller on Wednesday outlining my issue. Still waiting for a response.

 

[ARD]

@Jim Who is Nevin Miller? For a more immediate response, I have found the London Aire Customer Service specialist helpful. His name is Rick Drinkwine. I would call him.

 

[Neal]

My experiences with Newmar have been and continue to be outstanding. I go by the "expect to be treated how you treat others" motto. Realize they are dealing with a lot of customers, patience and clarity are crucial.

 

[FLSteve]

@Jim Who is Nevin Miller? For a more immediate response, I have found the London Aire Customer Service specialist helpful. His name is Rick Drinkwine. I would call him.

I think I have heard of a "Devin" Miller before. Lots of Miller's up here.

FLSteve

 

[FLSteve]

So about the same time, @Neal arrived and he jumped in and adjusted them all. Only took him about 30 minutes. Again, thank you Neal!

@Neal ... any chance (when you have the time) that you could post a thread called "how to self-adjust your basement doors for dummies ... including pictures" ?????

FLSteve

 

[Neal]

@Jim - your coach is stunning, not just saying that, I'm surprised how "new" it looks as I've stated before. Don't overlook the forest from the trees or whatever that saying is. I hope you keep a positive attitude on your score, it is a beaut, the stuff you're inquiring about is minor and I'm sure Newmar will answer and resolve it. You are beyond lucky with what you found, sure makes me think about how I will go about my next coach if there is a next coach.

 

[Neal]

@Neal ... any chance (when you have the time) that you could post a thread called " how to self-adjust your basement doors for dummies ... including pictures"?????

FLSteve

As soon as @Jim pays the invoice. Then I can disclose the hard labor

Short story, it's just a matter of taking a 7/16" wrench or socket and adjusting the hooks on the coach side. Check up/down so your paint lines match, then move them in/out to your liking. I had to move Jim's slightly out (away from coach) so the gasket wasn't compressed so much you had to super slam the door. Slamming the doors will cause a slight "nail pop" indentation (outward) in the thin aluminum door if you slam them a lot. My test of what's right is my ability to push hard on the door, not slamming, just close and push, until it latches. If you can't push it to latch then the "hook" on the basement side needs to come outward. You still want the gasket to compress for water protection, but no need to super slam a door.