Got it resolved. So my model is a VWF2-435, it requires you have the original manual as there is a sticker inside the front cover with the default ssid and factory wpa2 password. I did not have the manual. I then had to go on the roof of my rv and remove 2 phillips head screws. This revealed a simm slot and a reset button. Also there is a little sticker withe the default ssid and wpa2 password. After a reset I was able to get in via the RV HALO app and set it up. Even though we have starlink I thought I would have this as a backup for those one nighters with good wifi (few and far between). Btw, if you bought a used rv with this unit and you have the manual with the info inside the front cover, all you need to do is start with the power switch off, turn it on, wait 90 seconds and turn it off, repeat 3 times. After the 3rd time when it reboots it will call for a self reset and you will be able to use the info in the manual to connect and set it up to your liking. Check for firmware updates in the app. Thanks for all the suggestions.