Some Open Roads TSD fuel cards deactivated

[MarkMaxPayne]

I pulled into a TA yesterday evening to refuel just to have the pump tell me that my card had been deactivated. Unfortunately it was after hours for the support number. However, today I called and found out that a number of cards were deactivated out of security concerns in the last couple of days without any e-mail or in-app notifications to the cardholders.

The good news is the person I reached was VERY helpful and apologetic. When I explained that I was leaving on a 4K mile trip this weekend they offered to FedEx me a replacement card over night if they were not able to immediately reactivate it. Once I verified that the charges made to my card previously were indeed real, she was able to have somebody re-enable my existing card in a matter of an hour or so.

Although I was frustrated yesterday as I was trying to refuel, I appreciate how much they truly cared about how I was inconvenienced and was doing everything reasonable to try to make it right before I hit the road again in just a couple of days.

Best,
-Mark

 

[MemoriesByTheMile]

If any of you are preparing for a trip a concerned you may be one of the few who were deactivated - I sent an email asking if they could verify my card was still active. They replied back within a business hour confirming my card was good.

 

[lostinfla]

Thx, I'll have to check on this.

 

[FLSteve]

If any of you are preparing for a trip a concerned you may be one of the few who were deactivated - I sent an email asking if they could verify my card was still active. They replied back within a business hour confirming my card was good.

@MemoriesByTheMile ... What email address did you use for them?

FLSteve

 

[Rubes]

There has been a recent increase in cards that were skimmed and TSD is trying to ensure the integrity of our cards.

 

[Richpatty]

For those of you who had your card disabled, did your online access also go away? I just checked mine and it still works… which would make me think my account still works…

 

[Trav_lr]

For those who don't know, it is the card issuer, EFS (WEX) who's had the security breach, not TSD Logistics. Contact Tara Rape [email protected] to confirm the status of your TSD Logistics EFS card

 

[Joe Hogan]

Another trip check list item.

 

[MemoriesByTheMile]

@MemoriesByTheMile ... What email address did you use for them?

FLSteve

I used the email address:
support @ myopenroads . com
(remove spaces in the above)