Old-RV'er
RVF Expert
- Joined
- Feb 23, 2020
- Messages
- 500
- Location
- Blairsville, GA
- RV Year
- 2019
- RV Make
- Newmar
- RV Model
- Ventana 3407
- RV Length
- 34'10"
- TOW/TOAD
- 2013 Jeep Wrangler Sahara Unlimited
- Fulltimer
- No
All, I watch lots of business news, and it occurs to me based on an article I read in today's issue of RV Travel, we are going to have some issues concerning parts and supplies for our units. I took the time to send Newmar Service my concerns. I wont get a reply until next week earliest, but it's something for all of us to think about. Here is what I wrote:
I have some concerns about my service appointment. I have listed them below.
Yes, I know fear is driving this whole conservation and the outcomes from it, but, I want to know we have a plan in place and we are still part of the family even though our warranty has expired. Please put information out to owners via all mediums so we know.
Now, hindsight being 20/20, we did this to ourselves because we should have kept those manufacturing and jobs at home, but we chased profits inlu of service and supply, we are as a species going to pay a high price for those mistakes, aside from just the dollar numbers, some of those workers, processes used, tools, and machines to manufacturer parts and whole assemblies, are gone, the workers long gone to retirement or other jobs. It will take at least 12 months to move the manufacturing and reestablish the supply chain back here. Even though the trade war started this process back last year, it should have been wake-up call, so our industry realizes, we got to build it here, regardless of the costs. USA quality is in past been the best in the world, maybe we can achieve this again. I know this is going to stretch our patience and economy to maybe the brink. Articles today on various financial sites are talking recession in the summer lasting into 2021 and possibly beyond. I know for a fact, cummings engine blocks to the tune of 25% total production are cast in china, they closed the foundries here a long time ago. Yes, they have other plants, but all of them are going to be affected. The potential for some business to just close for good is working into the concerns of many of us who own your products.
I appreciate your assistance and help in getting my items scheduled and repaired. I know you and all the staff there work hard to keep us owners taken care of, so thank you in advance for all the assistance.
Sincerely, Me.
I have some concerns about my service appointment. I have listed them below.
- Currently COVID-19 is spreading throughout the world, china being affected the most, but it’s starting to appear in the USA, and in some animal species. Additionally, 680 Million Chinese workers are told to stay at home, those folks build lots of the RV industry’s parts needed to manufacturer and repair all RV’s, among other business currently being impacted, i.e., Apple, Microsoft, and many others.
- My concern is, when it’s my turn to get up there, are the spare parts going to be available to repair my coach? If they are not, it is senseless for me to take the time, spend the money for fuel, overnights stays, etc. to make the trip.
- Is Newmar going to extend the warranty on my coach to cover these repairs at a later date? If you are not going to extend the warranty to cover these repairs, are you going to fix the things listed in the communications we have made between us currently, at a later time? Are we loyal customers, due to circumstances beyond our control and yours, still going to have a support network?
Yes, I know fear is driving this whole conservation and the outcomes from it, but, I want to know we have a plan in place and we are still part of the family even though our warranty has expired. Please put information out to owners via all mediums so we know.
Now, hindsight being 20/20, we did this to ourselves because we should have kept those manufacturing and jobs at home, but we chased profits inlu of service and supply, we are as a species going to pay a high price for those mistakes, aside from just the dollar numbers, some of those workers, processes used, tools, and machines to manufacturer parts and whole assemblies, are gone, the workers long gone to retirement or other jobs. It will take at least 12 months to move the manufacturing and reestablish the supply chain back here. Even though the trade war started this process back last year, it should have been wake-up call, so our industry realizes, we got to build it here, regardless of the costs. USA quality is in past been the best in the world, maybe we can achieve this again. I know this is going to stretch our patience and economy to maybe the brink. Articles today on various financial sites are talking recession in the summer lasting into 2021 and possibly beyond. I know for a fact, cummings engine blocks to the tune of 25% total production are cast in china, they closed the foundries here a long time ago. Yes, they have other plants, but all of them are going to be affected. The potential for some business to just close for good is working into the concerns of many of us who own your products.
I appreciate your assistance and help in getting my items scheduled and repaired. I know you and all the staff there work hard to keep us owners taken care of, so thank you in advance for all the assistance.
Sincerely, Me.