Greenlane Fuel Card

[GreenlaneOfficial]

I agree, I have not used it as it seems too complicated to deal with. Can I just use the card? Do I need to use the app? Do I need to use the card and the app at the same time?
I want to try it but....

Yes @Underboss you first authorize through the app and then swipe the card at the pump. This prevents fuel card fraud and only activates your card when you're ready to fuel.

 

[GreenlaneOfficial]

I will forewarn you. If you need to call customer service, be prepared for a long wait time. I've had to call twice, and the wait time has been up to 45 minutes.
@GreenlaneOfficial , is anything being done to improve on this?

Yes @Texas Clodhopper, we are working on it. We support truckers who are running miles 24/7. More support is on the way.

 

[GreenlaneOfficial]

Are these cards limited to specific retailers? Can I use them all at any gas station? Loves an Maverick are my most used.

You can save at 3,000+ truck stops nationwide including Love's, Pilot/Flying, TA/Petro, Maverik, Kum & Go, Road Ranger, RaceTrac/RaceWay, Speedway and more coming soon.

 

[Texas Clodhopper]

@GreenlaneOfficial , thanks for addressing our questions.

 

[Underboss]

Yes @Underboss you first authorize through the app and then swipe the card at the pump. This prevents fuel card fraud and only activates your card when you're ready to fuel.

That makes so much sense. Thanks for the clarification

 

[Texas Clodhopper]

I'm having second thoughts about using Greenlane. Last week, I tried using the card and got a message saying, 'You have exceeded your authority for this transaction.' Whatever that means. I tried calling and was on hold for over an hour before giving up. Fortunately, there was a station on my route where Open Roads worked flawlessly. Today, the same thing happened. I sent a live chat (LOL) message at 3:51 PM Central time and a follow-up at 5:24 PM. So much for customer service. @GreenlaneOfficial , do better.