"EZ"
Internet Forum Junkie since there was dial up!
- Joined
- Sep 21, 2020
- Messages
- 2,163
- Location
- Ringgold, GA.
- RV Year
- 2006
- RV Make
- Holiday Rambler
- RV Model
- Ambassador
- RV Length
- 40'
- TOW/TOAD
- 2019 Jeep Grand Cherokee
I was on a FB forum about Diesel Pushers when this newbie asks the question "which is the best Diesel Pusher to buy?" Of course everybody has an opinion. It usually closely resembles the brand sitting in their drive way. Right?
I wasn't going to waste my time because in reality its an unanswerable question. Every situation is different so there is no "best" RV to purchase.
But I couldn't help to respond to one of the comments a lady made saying that Tiffin was hands down the BEST Class A out there because of their great service. I said "You do know that Thor Industries bought Tiffin, right? She answers yes. "But that doesn't matter. It's the same employees". I tried to explain that regardless if the employees are the same or not, Thor Industries would now be making the decisions on what would or would not be covered under warranty or how much "service" customers were going to get. She continued to argue that Tiffin wouldn't change because she owned a Tiffin and had been to Red River, AL. and saw the people herself and just knew they would continue to offer the best service and build the best coach bar none!! My response was that "Thor owners would beg to differ" and reiterated that Thor Industries now made the decisions, not the Tiffin Family, so I could guarantee that the Thor Corporate culture would prevail in the long run and she and other Tiffin owners would notice a shift to a profits driven mindset instead of a customer satisfaction mindset that the Tiffin Family was known for. She still wasn't convinced. I ended by saying "If you have any warranty items that need taken care of I'd get them fixed ASAP!!".
After this exchange I remembered why I shouldn't argue with the "experts" on Facebook. Good grief.
But I couldn't help to respond to one of the comments a lady made saying that Tiffin was hands down the BEST Class A out there because of their great service. I said "You do know that Thor Industries bought Tiffin, right? She answers yes. "But that doesn't matter. It's the same employees". I tried to explain that regardless if the employees are the same or not, Thor Industries would now be making the decisions on what would or would not be covered under warranty or how much "service" customers were going to get. She continued to argue that Tiffin wouldn't change because she owned a Tiffin and had been to Red River, AL. and saw the people herself and just knew they would continue to offer the best service and build the best coach bar none!! My response was that "Thor owners would beg to differ" and reiterated that Thor Industries now made the decisions, not the Tiffin Family, so I could guarantee that the Thor Corporate culture would prevail in the long run and she and other Tiffin owners would notice a shift to a profits driven mindset instead of a customer satisfaction mindset that the Tiffin Family was known for. She still wasn't convinced. I ended by saying "If you have any warranty items that need taken care of I'd get them fixed ASAP!!".
After this exchange I remembered why I shouldn't argue with the "experts" on Facebook. Good grief.