Insurance Information

[BPeas]

No. Hanson Insurance Agency in Mentor, OH

 

[MapNerd]

Whew. I have foremost through Overland. Was hoping your post wasn’t foreshadowing.

 

[Jabber Jaw]

I was a more than loyal USAA insured for 53 years! No more!
First off, the Progressive quote through USAA went up over $1,000 on the RV! Upset me enough that I started shopping!
A competitor was $1,300 less on the RV! Oh, and better coverage too!
Then came the real "kick in the teeth"! They asked about a vehicle quote, nothing ventured, nothing gained; so as a result; the quote included increased liability & collision coverages, a Comp deductible reduction and was a bit over $400 every 6 months less expensive! Three claims with USAA in 53 years(2 auto, 1 home owners)! To be blunt, I was pissed, felt deceived by USAA all these years, & quickly changed carriers!
When contacting USAA to cancel; the reply(at least 6 times) was "Well Cpt. Bishop, we appreciate your many years with USAA"! I asked about a better rate, they couldn't (yet new customers get better rates & a senior Manager admitted such). To reduce my USAA premiums, they suggested dropping"comp" on the 2 older vehicles!
I cancelled everything (auto, life, investments, etc) I had with USAA, other than a credit card, & have now often wondered, " How long have I been getting Raped by them?"
It's my fault, as I had drunk the USAA "kool-aid" many years ago, & felt no one was better! I'm disappointed in myself that I was so gullible; but rest assured; never again by USAA, nor any other Company! I'm retired, old & grumpy, & have plenty of time to shop & compare each year!
For some, USAA may be the best company to use, but for me never again!!
If curious, the new carrier is GEICO....recommended by my son!

 

[Neal]

Sorry to hear of your situation but I think loyalty lies with who gives you the best deal/rate. We owe nothing to USAA, they are a business like everyone else. They once catered strictly to military and I don't know the details but I think that has changed as again, they are a business and they want a larger market share. I've been with USAA for over 100 years (okay, however long it's been) and still have much with them but if I had the time and effort to shop around I would.

 

[J&JD]

As a 50+ year USAA customer I, too, am beginning to consider shopping. Between USAA and Progressive through them, I spend north of $10k/year with them. This year I will be spending $1500 more than last year for the same coverages. Somethings gotta change here, either them or me.

 

[Jabber Jaw]

Don't be like me and drink the "koolaid "!
Good luck!
Sadly USAA has really changed in the last 5-7 years.
They will never get another penny from me!

 

[MapNerd]

They once catered strictly to military and I don't know the details but I think that has changed as again, they are a business and they want a larger market share.

Nope.

 

[MapNerd]

Don't be like me and drink the "koolaid "!
Good luck!
Sadly USAA has really changed in the last 5-7 years.
They will never get another penny from me!

CEO changed about 5 years ago. CEO just changed again. Hopefully it will turn around.
Sorry about your experience, certainly sounds subpar. Kool-Aid is never good for anyone.

 

[MapNerd]

As a 50+ year USAA customer I, too, am beginning to consider shopping. Between USAA and Progressive through them, I spend north of $10k/year with them. This year I will be spending $1500 more than last year for the same coverages. Somethings gotta change here, either them or me.

USAA has never been the cheapest for me and I don’t use them for my RV. But I do use them for all of my other insurance because while they aren’t the cheapest, they are certainly the easiest to deal with and they tend to operate in good faith, which is a lot more than can be said for some other institutions.

 

[Neal]

Good point, the times I have had to file a claim it was really easy with USAA but that's not having any knowledge of how other companies are to work with.

 

[MapNerd]

I will say as someone with a small bit of knowledge, USAA’s processes are engineered to always give the member the benefit where possible. That is not true of many other insurance providers.

When it comes to pricing, it’s a weird dynamic of factors that often you have no control over. People like to think that their rate is a reflection of their personal claims history, but that’s only part of the equation. The truth is, its a combination of your claims history, your personal risk factors and the risk factors of the risk pool you fall into based on geography and many other things. If your risk pool had a really bad year and the provider paid out a lot in claims, your claims history and personal risk factors can only save you so much in terms of a rate increase because the provider is going to try to recoup some of those losses but more importantly, they need to refill the payout coffers.

Of course, it doesn’t seem like that because you don’t know what pool you’re in and can’t compare directly to someone else in your pool because they will get a different rate due to the element of their own personal risk factors combined with the same risk pool factors.

With a lot of civil unrest and personal property destruction going on, to say nothing of increasingly severe weather events, you can bet your last dollar that rates are going to continue to increase for absolutely everyone. While having no claims history and even never having had an ticket will help, it will not spare you completely.

So goes the game and it is what it is. I agree with @Neal though, shop around. There’s no reason to get so worked up over a rate increase. You’re going to see them if you stick with anyone and if you look at your rates over the long term, you’re going to see them increase even if you switch providers. The best you can do is keep your risk factors low, avoid making claims for items that aren’t worth the payout and of course keep her between the ditches. I would use USAA if their rates were reasonable for my RV because one thing I do know about them is when it counted, every time I’ve made a claim, there was no fuss, no muss. They paid without issue and paid to get my issue fixed correctly.

Also keep in mind that USAA is member owned. They’re not answering to Wall Street so any insinuation that they are trying to increase shareholder profit at the expense of the member is inherently contradicting as the member is the shareholder.

Take it with a grain of salt though, YMMV.

 

[J&JD]

USAA has never been the cheapest for me and I don’t use them for my RV. But I do use them for all of my other insurance because while they aren’t the cheapest, they are certainly the easiest to deal with and they tend to operate in good faith, which is a lot more than can be said for some other institutions.

And that is why I have religiously stuck with USAA and recommended them to many others. And, as a side note, I was rebated back almost $2k from their subscribers savings account and for a senior senior discount which mitigated the increases a bit. Still, their steep increase this year troubled me.

 

[Old-RV'er]

Everyone, we are not FTs. And checked with many different companies, the motorhome was always more expensive with every one else. With the cash back, and the cheaper MH rates, we are going to stay with present company. If we were FT's we would have to change companies, as, ours would not insure us. Thank you for all the reply's. I can tell you, this was an exercise in futility, because I must have gotten 25 different quotes. We have been with present company for over 20 years.

 

[Neal]

This morning I wake up to find a $3300 draft from my checking account for National General. Last year it was $2300! 33% increase! Guess I need to shop around ASAP and give NG a call and potentially cancel! I missed the email from April 20th that would have warned me of this! Probably have to bite the bullet on this for this year but look for something else next year.

 

[Neal]

I'm waiting on quotes from FMCA and Geico RV to come back. I just did USAA thru Progressive and this time around they are actually good at 2400. Every time in the past they were outrageous!

 

[Jabber Jaw]

I'm waiting on quotes from FMCA and Geico RV to come back. I just did USAA thru Progressive and this time around they are actually good at 2400. Every time in the past they were outrageous!

Geico was $1100 cheaper than USAA/Progressive, on our new coach!
That started my change from USAA!
You might get Geico to quote all vehicles as a package! It saved me additional money for better coverage!
Good Luck!

 

[Neal]

I'm done with National General and never another dime to anything Good Sam. They couldn't give me good reason other than the typical insurance nonsense. I'm not taking a $1000 hike so that is cancelled!

Progressive actually came back decent and there is some peace of mind with USAA/Progressive, however in the end it's somewhere around 2800/year, maybe down to 2500 with various options.

I then called Geico as I never got anything back from the email form this morning. They are much lower and in the process of referencing the USAA vehicle coverages I noticed USAA was 925/6 months for my two vehicles which seems high, Geico with two vehicles and motorhome added is only about $100 more than the two vehicles at USAA. Okay, that's confusing, Geico with my Porsche, Colorado, and Motorhome is $1275/6 months (2600/year). USAA is 1850/year for the two cars, so only 800 more for the year by adding the motorhome! Sounds very sweet and right now for this 6 month interval there is a 15% discount for covid-19. While I trust USAA more and per our recent discussions on this, I think it's time to say goodbye to USAA and hope for the best with Geico.

Currently MH + CARS (National General 3300/yr and USAA 1850/yr) = 5150
Geico for the above: 2600

Thinking....yeah, exactly! Now just waiting for Geico approval to come back due to the MH value. And it's cash value on the MH, they don't do agreed value, that is all gambling, I did pay for gap coverage when I bought my MH, not sure how long that is good for though, it's all gambling in the land of insurance.

 

[Neal]

I just noticed they have me down for a 2018 MH and not 2017, hoping for lower rates when I speak to them.

 

[Neal]

Just off phone with Nationwide and they are $3500/yr higher than NatGen

 

[Jabber Jaw]

And when you cancel USAA, make sure to get your "Subscriber Savings Account Money"! It takes about 5-6 months, but they send you a check. Mine was more than enough to pay the entire Geico bill and have enough left over, to probably pay next year too!.
Oh, USAA will want to do a "review", but if like me, the only way they could reduce premium, was to reduce coverage! Biggest bunch of crap I've ever been through!
Good luck, whatever you decide!