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OK I give up, I'll read the instructions
Joe, I want to revisit this, not having read every reply above. A thought occurred to me: Long press (as you call holding for 5 sec) is typically for LOCKING. When you're unlocking, or better said, when I'm unlocking, I enter my 5 digit code and then I press and release 1 for example. I do not hold it waiting for action. I press and release. It then unlocks. On my 2017 pressing 1 is the entry door, 2 is basement doors, 4 is entry and basement doors. I think 4 went away in newer model years.Enter the code and hold the top button for 5 sec sometimes works and other times it doesn’t.
That is the same on our 22.Joe, I want to revisit this, not having read every reply above. A thought occurred to me: Long press (as you call holding for 5 sec) is typically for LOCKING. When you're unlocking, or better said, when I'm unlocking, I enter my 5 digit code and then I press and release 1 for example. I do not hold it waiting for action. I press and release. It then unlocks. On my 2017 pressing 1 is the entry door, 2 is basement doors, 4 is entry and basement doors. I think 4 went away in newer model years.
When locking I press and hold 1 until it locks. So long press to lock, press and release for unlock commands.