Problem New Ghost 33DS Issues - Poor Quality at a high cost

[Magnus]

We recently purchased a 2024 Nexus Ghost 33DS in September 2023. This is our fifth RV and we were excited to be able to get one that is labeled a luxury model that has very high quality.
We were very disappointed with the quality of our recent Nexus Ghost 33DS. Videos of the Owners and leadership team boasting of the quality of this luxury line of RV’s does not represent the product being sold.
Each issue by itself is a lack of quality control checking. None of these issues are hard to check once completed. The installers themselves are not accountable for quality workmanship if this is what is expected of them. They will do only what is checked.
I fixed most of the issues as to send it back to the dealership for repair usually means a 2-4 week period of time that they keep our RV.
Issues:
Propane tank gauge reads ½ full when full. (still not accurate)
Auto start generator does not work. (still not working)
Leveling system is powered on when vehicle starts up and beeps when left turn signal is activated. (still a problem)
1 x solar panel was missing. (Added during a return trip to the dealer)
Interior rubber moulding around front space over cab was loose not secured to the wall. (fixed myself)
Interior rubber moulding around chassis door was loose not secured to the wall. (fixed myself)
6 x exterior storage door latches were loose with hand tightened nuts. 2 x exterior storage doors did not have half the bolts/nuts to secure the piano hinges. I had to get and install the nuts/bolts. (fixed myself)
7 of the exterior storage locations leaked water. I had to caulk each one where the rubber seal came together. (fixed myself)
The surge protector was secured by self-threading screws into the thin metal wall in the back outside storage location. Those self-threading screws came out and the surge protector was bouncing around inside that location. I secured it with 4 bolts/nuts/washers. (fixed myself)
The inverter only had two self-threading screws securing it. I removed the two worthless screws and used 4 x bolts/washers and nuts to secure this heavy piece of electrical equipment. (fixed myself)
The hydraulic oil reservoir for the leveling system was not properly secured. The nuts were hand tightened only and the reservoir was about to fall onto the road if not caught by me. (fixed myself)
Shower was not caulked. (fixed myself)
Plastic moulding cover piece fell off the awning arm when the awning was extended. (fixed myself)
Our Ghost 33DS was about 3 weeks late in production completion compared to the promise to us.

In addition to these issues we were disappointed that the truck did not have an air horn, radio was not set up for Sirius XM radio and it had a poor speaker system. No luxury in any of that. We know Nexus could do so much better with just a little more effort to make their top of the line models feel top of the line. Why does Nexus produce models that have the same type issues that the other lower grade manufacturers produce?

 

[AbdRahim]

Not sure it changes much, for rigs under $1,000,000. Very sad!

 

[John&Andrea]

I hate to hear this. We experienced similar problems in 2021 on our Concord. Coachmen worked with us in 2022 and the coach went back to the plant for repairs, after many calls and going over some heads. We are in better shape but we still uncover problems due to poor craftsmanship. We have been in the shop since several times since the first trip of 2021. Find your representative with Nexus and start the process now to get it back to the factory. It may not be a quick or easy process. My thought.
Good luck!

You paid for their product, they need to listen to you.

 

[GreyGhost]

We recently purchased a 2024 Nexus Ghost 33DS in September 2023. This is our fifth RV and we were excited to be able to get one that is labeled a luxury model that has very high quality.
We were very disappointed with the quality of our recent Nexus Ghost 33DS. Videos of the Owners and leadership team boasting of the quality of this luxury line of RV’s does not represent the product being sold.
Each issue by itself is a lack of quality control checking. None of these issues are hard to check once completed. The installers themselves are not accountable for quality workmanship if this is what is expected of them. They will do only what is checked.
I fixed most of the issues as to send it back to the dealership for repair usually means a 2-4 week period of time that they keep our RV.
Issues:
Propane tank gauge reads ½ full when full. (still not accurate)
Auto start generator does not work. (still not working)
Leveling system is powered on when vehicle starts up and beeps when left turn signal is activated. (still a problem)
1 x solar panel was missing. (Added during a return trip to the dealer)
Interior rubber moulding around front space over cab was loose not secured to the wall. (fixed myself)
Interior rubber moulding around chassis door was loose not secured to the wall. (fixed myself)
6 x exterior storage door latches were loose with hand tightened nuts. 2 x exterior storage doors did not have half the bolts/nuts to secure the piano hinges. I had to get and install the nuts/bolts. (fixed myself)
7 of the exterior storage locations leaked water. I had to caulk each one where the rubber seal came together. (fixed myself)
The surge protector was secured by self-threading screws into the thin metal wall in the back outside storage location. Those self-threading screws came out and the surge protector was bouncing around inside that location. I secured it with 4 bolts/nuts/washers. (fixed myself)
The inverter only had two self-threading screws securing it. I removed the two worthless screws and used 4 x bolts/washers and nuts to secure this heavy piece of electrical equipment. (fixed myself)
The hydraulic oil reservoir for the leveling system was not properly secured. The nuts were hand tightened only and the reservoir was about to fall onto the road if not caught by me. (fixed myself)
Shower was not caulked. (fixed myself)
Plastic moulding cover piece fell off the awning arm when the awning was extended. (fixed myself)
Our Ghost 33DS was about 3 weeks late in production completion compared to the promise to us.

In addition to these issues we were disappointed that the truck did not have an air horn, radio was not set up for Sirius XM radio and it had a poor speaker system. No luxury in any of that. We know Nexus could do so much better with just a little more effort to make their top of the line models feel top of the line. Why does Nexus produce models that have the same type issues that the other lower grade manufacturers produce?

Seems this is the case with many of the things purchased today.
The one fact is that it’s yours now, relax, repair what you can do yourself it’s somewhat rewarding, schedule the rest to be repaired. I say relax because you will enjoy the heck out of this beast if you focus on the positive. We have a 21 Nexus Ghost, which had and has its issues but it is such a joy to drive and to camp out in….

There will be things coming loose and needing adjustment forever as it’s a huge box of items rolling down a set of very bumpy roads and bridges.
Relax and enjoy the many many positives of the toy you bought

 

[Rich B]

We recently purchased a 2024 Nexus Ghost 33DS in September 2023. This is our fifth RV and we were excited to be able to get one that is labeled a luxury model that has very high quality.
We were very disappointed with the quality of our recent Nexus Ghost 33DS. Videos of the Owners and leadership team boasting of the quality of this luxury line of RV’s does not represent the product being sold.
Each issue by itself is a lack of quality control checking. None of these issues are hard to check once completed. The installers themselves are not accountable for quality workmanship if this is what is expected of them. They will do only what is checked.
I fixed most of the issues as to send it back to the dealership for repair usually means a 2-4 week period of time that they keep our RV.
Issues:
Propane tank gauge reads ½ full when full. (still not accurate)
Auto start generator does not work. (still not working)
Leveling system is powered on when vehicle starts up and beeps when left turn signal is activated. (still a problem)
1 x solar panel was missing. (Added during a return trip to the dealer)
Interior rubber moulding around front space over cab was loose not secured to the wall. (fixed myself)
Interior rubber moulding around chassis door was loose not secured to the wall. (fixed myself)
6 x exterior storage door latches were loose with hand tightened nuts. 2 x exterior storage doors did not have half the bolts/nuts to secure the piano hinges. I had to get and install the nuts/bolts. (fixed myself)
7 of the exterior storage locations leaked water. I had to caulk each one where the rubber seal came together. (fixed myself)
The surge protector was secured by self-threading screws into the thin metal wall in the back outside storage location. Those self-threading screws came out and the surge protector was bouncing around inside that location. I secured it with 4 bolts/nuts/washers. (fixed myself)
The inverter only had two self-threading screws securing it. I removed the two worthless screws and used 4 x bolts/washers and nuts to secure this heavy piece of electrical equipment. (fixed myself)
The hydraulic oil reservoir for the leveling system was not properly secured. The nuts were hand tightened only and the reservoir was about to fall onto the road if not caught by me. (fixed myself)
Shower was not caulked. (fixed myself)
Plastic moulding cover piece fell off the awning arm when the awning was extended. (fixed myself)
Our Ghost 33DS was about 3 weeks late in production completion compared to the promise to us.

In addition to these issues we were disappointed that the truck did not have an air horn, radio was not set up for Sirius XM radio and it had a poor speaker system. No luxury in any of that. We know Nexus could do so much better with just a little more effort to make their top of the line models feel top of the line. Why does Nexus produce models that have the same type issues that the other lower grade manufacturers produce?

Keep an eye out for the fiberglass steps for your chassis’s doors. Both of mine are cracked. Service said they (Nexus) is aware of this issue. The passenger side was broken on delivery and the second just started.

 

[Vinni]

Who wants to sell there Nexus Ghost 33DS Contact [email protected]

 

[Kevin D Pem]

Named appropriately! Have you ever heard of the Ghost in the machine? At least the manufacturer is honest!!!

 

[GreyGhost]

I love my Nexus Ghost 33DS, it is easy to drive, tows our Jeep gladiator with ease and is very comfortable to be in. We get a lot of great comments on it every where we go

 

[Ghostpilot]

We recently purchased a 2024 Nexus Ghost 33DS in September 2023. This is our fifth RV and we were excited to be able to get one that is labeled a luxury model that has very high quality.
We were very disappointed with the quality of our recent Nexus Ghost 33DS. Videos of the Owners and leadership team boasting of the quality of this luxury line of RV’s does not represent the product being sold.
Each issue by itself is a lack of quality control checking. None of these issues are hard to check once completed. The installers themselves are not accountable for quality workmanship if this is what is expected of them. They will do only what is checked.
I fixed most of the issues as to send it back to the dealership for repair usually means a 2-4 week period of time that they keep our RV.
Issues:
Propane tank gauge reads ½ full when full. (still not accurate)
Auto start generator does not work. (still not working)
Leveling system is powered on when vehicle starts up and beeps when left turn signal is activated. (still a problem)
1 x solar panel was missing. (Added during a return trip to the dealer)
Interior rubber moulding around front space over cab was loose not secured to the wall. (fixed myself)
Interior rubber moulding around chassis door was loose not secured to the wall. (fixed myself)
6 x exterior storage door latches were loose with hand tightened nuts. 2 x exterior storage doors did not have half the bolts/nuts to secure the piano hinges. I had to get and install the nuts/bolts. (fixed myself)
7 of the exterior storage locations leaked water. I had to caulk each one where the rubber seal came together. (fixed myself)
The surge protector was secured by self-threading screws into the thin metal wall in the back outside storage location. Those self-threading screws came out and the surge protector was bouncing around inside that location. I secured it with 4 bolts/nuts/washers. (fixed myself)
The inverter only had two self-threading screws securing it. I removed the two worthless screws and used 4 x bolts/washers and nuts to secure this heavy piece of electrical equipment. (fixed myself)
The hydraulic oil reservoir for the leveling system was not properly secured. The nuts were hand tightened only and the reservoir was about to fall onto the road if not caught by me. (fixed myself)
Shower was not caulked. (fixed myself)
Plastic moulding cover piece fell off the awning arm when the awning was extended. (fixed myself)
Our Ghost 33DS was about 3 weeks late in production completion compared to the promise to us.

In addition to these issues we were disappointed that the truck did not have an air horn, radio was not set up for Sirius XM radio and it had a poor speaker system. No luxury in any of that. We know Nexus could do so much better with just a little more effort to make their top of the line models feel top of the line. Why does Nexus produce models that have the same type issues that the other lower grade manufacturers produce?

I have a 2022 Ghost and have run into some build quality issues, but I like to think that the rig has good bones and I can fix the silly things they do in manufacturing. I understand your frustration, especially the fastener issues. Why would they use so many self tapping screws on sheet metal? I’m sure it’s all about speeding up the build process. I replace them as you have with bolts and locking nuts wherever possible. It sounds like you have given your rig a pretty good self-inspection. I have found some undesirable wire routing with the air conditioner that I corrected to avoid wire chaffing and quite a bit of additional zip tie application under the rig. I had a problem with our levelers that two dealerships could not figure out. The second dealership said they fixed it with a re-calibration. After finding that the rig still did not level properly, I did a few simple tests and found that the wire harness connections were swapped between the front left and right rear hydraulic solenoids. I was bummed about the lack of an air horn too. I plan to install one, the subcompact car horn that it has is embarrassing. I also have an inaccurate LP gauge. The gauge at the tank doesn’t go above 5/8, but the interior LEDs show full. I hope you have resolved your other issues. If I can be of help, let me know.

 

[MemoriesByTheMile]

Sorry to hear of the frustration.
Putting aside the quality of components, my perspective is that quality builds are done by smaller shops that aren’t trying to crank out quantity, this typically eliminates the bigger manufacturers.
I like companies that have employees who have been around for a long time. We havent used dealers for service in the past 3 years, either we do the work ourselves or we return to the factory. When at the factory, 2 of the guys who work on our coach are always happy to the see the coach as they were part of the build 10 years ago (and are still working there). They still take pride in how it was built and tell stories of how they worked to find ways to make the customizations that the original owner wanted. I don’t think this level of pride in work will ever be found in a dealership.

After you get past this initial debugging, I would recommend you find a place that you can trust to do service. Even if it means driving a couple days out of the way to get the work done. Extra fuel and time has greatly reduced our stress levels.