Thanks for your detailed reply. I had hoped for an easy to use van with this Roadtrek I previously owned a Winnebago with lithium batteries and had no problem.
We also have a 2021 Chase. Our battery issues began August 2022. There was a heavy rain and water was leaking into the coach. Also, even after charging the batteries with the UHG during the six hour drive, the low voltage alarm would go off after only 4 hours. The only appliance we were using was the refrigerator. Earlier that year we had been using the refrigerator for 24-48 hours on battery power with no issues. We took the van to a dealer who replaced the seal around the roof vent and did a battery reset, and updated the Firefly so we could do a battery reset if needed. We did not get the van back until late September. This seemed to resolve the issue although by that time we were at the end of the season (we live in New Hampshire) and could not fully test it.
In May 2023 we took the van for our first extended trip. The only appliance we were using was the refrigerator and even after extended drives with the lithium batteries engaged and charging with the UHG, once on site the batteries only show 13.1 or 13.0 volts after the UHG is disengaged and only go 8 or 9 hours before the low voltage alarm went off. The inverter is off so that’s not the issue. I tried a battery reset and that did not help.
The AGM house battery does not seem to hold a charge at all unless there is an external power source or the lithium batteries are engaged. On the Firefly, once external power is disconnected you can literally watch the house battery voltage drop and keep dropping until the lithiums are engaged. Yet, the dealer tested the AGM house battery and said it was fine.
When there is an external power source (shore power, solar or UHG) the batteries will show 13.7 volts but once the external source is gone, or the sun is down, even with a Firefly reboot the batteries drop to 13.0 and in 8 hours are down to 12.7 volts with only the refrigerator operating.
The solar controller display shows the batteries at 100% when there is solar or UHG power but quickly drops to 66% when only the lithium’s are engaged.
We reached out to Sean at Roadtrek who suggested a the load test of the AGM house battery. As mentioned above, this was done and was found to be normal. Sean has had little else to suggest except to take it to a dealer for testing and hopefully a diagnosis. Appreciate any insight anyone can offer as currently we only use the refrigerator and even that seems to draw down the battery system to a low voltage state in 6 to 8 hours unless there is an external power source in addition to the lithium batteries. Thanks.