NIRVC Lewisville...How to schedule service?

[Neal]

Same issue trying to schedule service in Atlanta! Need to get the chassis her annual service. Was supposed to be at Gaffney this week but life had other plans.

Haven’t called NIRVC yet, only used the form but will call today and see how that goes.
Called this morning. No answer after being transferred to service. Had to leave a voicemail.

@Neal i was going to have them detail the interior and exterior but I think in your 7k in 7 months post, you mentioned their detailing wasn’t up to par. Was it just interior that let you down or exterior as well? I could see how interior might be a bit subjective.

I think there were multiple factors going on but I did not have a good experience but more so a good detailing. The $600 was not well spent. I hope to hear my case was a rare one and it's normally better. The person running the detailing had priorities wrong and took advantage of my schedule instead of my appointment.

 

[Brett Davis]

Greetings,

I’d like to start my post by thanking John Dye for forwarding me a link to this thread earlier today.

Secondly, I need to both apologize, and thank RedBaron for his post. I sincerely apologize for no one from our Lewisville, TX location getting back to you after you requested service through our website. I also need to thank you at the same time for bringing this to my attention. Upon receiving a link to this thread from John, I forwarded it on to all our General Managers, our Chief Operating Officer, and our Chief Technology Officer at 10:39am this morning. And, GULP! As embarrassing as this is to admit, it turns out only two of our locations even knew about this feature, and were actually using it. Embarrassingly, I can confirm RedBaron, your online request for service at our Lewisville location went into the proverbial “black hole.” However, I am glad to see someone in Lewisville got back to you promptly after my email went out. I promise this SNAFU will be addressed, and remedied during our weekly Executive Council call in an hour.

However, I really want to clarify, and stress, this current online feature is absolutely NOT the system I’ve been “bragging” about! The System I’ve been bragging about will be rolled out during the first quarter of next year, and you will literally log directly into our service system, and schedule your own appointment. But, rather than hijack this thread explaining what our new system will do, for any of you who may be interested, when I get a minute I will start a new thread in the “Vendor and Commercial Zone” of this forum under “The Dealer Connection.” In this thread I will post what I’ve previously written about NIRVC’s quest to bring about an automotive type service experience for coach owners, as well as updating our progress with manufacturers, suppliers, and extended service plans through future posts.

Onward,
Brett Davis

 

[TJ&LadyDi]

Wow! My respect for Brett Davis and NIRVC (which was already high) just got a big boost! When you have someone at the top level of a company willing to hear about customer relations issues and take action to address them, that really is GOOD CUSTOMER SERVICE! I am impressed; very impressed, indeed.

Wish there was a NIRVC up here in the Pacific Northwest…(hint).

TJ

 

[Neemer]

Owning the ugly baby. If only others appreciated the value of the concept.

 

[redbaron]

Thanks @Brett Davis. I am sure it's fun owning a service company that is so busy new business has trouble getting thru the door!

I look forward to working with your Lewisville team.

 

[Brett Davis]

Thanks @Brett Davis. I am sure it's fun owning a service company that is so busy new business has trouble getting thru the door!

I look forward to working with your Lewisville team.

LOL!!! One would think so, but it’s actually like having one foot in a bucket of ice, and your other foot in a pot of boiling water. On average, you’re warm, it’s just unbearably uncomfortable.

However, after two years of attacking this problem, I’m starting to see glimpses of light way out there, signifying there really is an end to this tunnel. I will start my aforementioned thread on this when I get some time. Maybe this evening in my hotel room, or on my flight home tomorrow.

Onward,
Brett Davis

 

[J&JD]

Wish there was a NIRVC up here in the Pacific Northwest…(hint).

And in Northern California!

 

[Neal]

Owning the ugly baby. If only others appreciated the value of the concept.

I resemble that remark!

 

[TJ&LadyDi]

And in Northern California!

Maybe we’d both settle for one in between, like…ohhhh, say…the middle of Oregon! Junction City, perhaps? Or, Eugene?

TJ

 

[Texas Clodhopper]

Sounds like another build it and they will come scenario.

 

[MapNerd]

Sounds like we’re going to get the premium automotive sales and service experience in the RV industry long before we ever get automotive build quality that we all want. Imagine if someone like with that kind of consumer sentiment actually built the RVs in the first place.

 

[redbaron]

Sounds like we’re going to get the premium automotive sales and service experience in the RV industry long before we ever get automotive build quality that we all want. Imagine if someone like with that kind of consumer sentiment actually built the RVs in the first place.

Foretravel needs an owner like this
Sadly they got MHSRVs son...

 

[MemoriesByTheMile]

Imagine if someone like with that kind of consumer sentiment actually built the RVs in the first place.

X2
We need the equivalent of what Toyota did to the auto industry to happen in the RV industry - with that focus on consistency and quality. This would be a complete game changer to the industry.

 

["EZ"]

Amazing...10 minutes and I have a quote.

It shouldn't be that hard to get a quote for service should it? There are a lot of businesses that have this issue. I don't know how they stay in business.

 

[redbaron]

It shouldn't be that hard to get a quote for service should it? There are a lot of businesses that have this issue. I don't know how they stay in business.

The flip side is businesses are so busy they can't take in new work. The rv industry is exploding and you can't train employees overnight or expand capacity overnight.

Can you imagine how busy the shops are that the employees feel like they don't want new business? I am not saying that is how NIRVC feels, but many rv service facilities feel that way, and will plainly tell you that.

This is not new. 2014 I was being quoted 8 weeks out for my evans air, and that was after newmar helped cut thru the red tape of getting service at a non selling dealer. The dealer I purchased from had terrible service and didn't want to try to fix it.

There has always been a complaint about the long waits, and lack of service from dealers that didn't sell you the RV.

NIRVC is an industry changer. They service no matter where you purchased.

No wonder they are so busy!