GlampDaddy
RVF Supporter
- Joined
- May 3, 2020
- Messages
- 703
- Location
- From Deep in the Heart of Texas
- RV Year
- 2017
- RV Make
- Newmar
- RV Model
- Mountain Aire 4519
- RV Length
- 45
- Chassis
- Spartan K3
- Engine
- Cummins 500
- TOW/TOAD
- 2023 Ram 1500
As incredible as my experiences with NIRVC have been, I must admit that communications have been 'iffy' more often than not. I have been doing business with the Lewisville location since mid-2018 and have never been connected directly to a service writer...always had to leave a message that was usually returned sometime later that day, or the next day. On occasion, not at all.
Since June, I have been dealing with the Lawrenceville location over a major repair and have had an entirely different experience. My calls are usually answered directly by the service writer or returned within the hour. I'm thinking there have been enough calls with both locations to determine that there is a difference in policy - perhaps Lewisville could take some notes from the Atlanta location.
Since June, I have been dealing with the Lawrenceville location over a major repair and have had an entirely different experience. My calls are usually answered directly by the service writer or returned within the hour. I'm thinking there have been enough calls with both locations to determine that there is a difference in policy - perhaps Lewisville could take some notes from the Atlanta location.