NIRVC Manufacturers Defects Per Unit

[Jabber Jaw]

StewartW & Others

Saw this in another forum, and after the issues you had mentioned in NEWMAR and other products, I thought you might be interested in reading this information from Brett Davis and NIRVC:

Manufacturer Defects Per Unit

Compare NIRVC's Defects Per Unit data collected across different RV Manufacturers we work with.

www.nirvc.com

 

[Neal]

I'm glad NIRVC is doing this. Certainly a list you don't want to be "winning" with the highest number. Hopefully Newmar can use this to improve and we all win.

 

[Webz]

You would think the manufacturers have better metrics since they pay for the warranty work.
Now if we can convince them to share this info with us. Chances are quality would improve.

 

[Texas Clodhopper]

I'm sure Brett shared this with Newmar way before making it public or I hope he did.

 

[AbdRahim]

Keep in mind, this is at dealer pick up. How many more are discovered during the first year?

 

[Kevin D Pem]

It is a fresh breath to see this kind of honesty in a sales organization!

 

[Jabber Jaw]

I'm sure Brett shared this with Newmar way before making it public or I hope he did.

Casey saw this information before it was ever published! As did those from the other companies.

 

[DennisT]

Nice to see where the Newmar Super Cs are on the list - matches our experience.

 

[Texas Clodhopper]

I wish minor defects, medium defects, and major defects were defined.

 

[Gen-X Recs]

Yeah I like holding vendors to account in a fair way. So for every guy that’s had no problems, somebody got a lemon? Would love to deep dive a bit on what each entails, like Consumer Reports. Does major include chassis mfg issues, etc? How many categories we talkin about; 3 or twenty for each tier of defect? The OEMs should get report same time as public and chips/gravity, etc. OEMs should really be asking how they can do better from a customer POV, related to first time quality from the bones out, before it rolls out! I’d love to see more focus on making it easy for customer to take care of repairs, and techs by proxy, if owner isn’t so inclined.

 

[GUS2000]

Couple of questions i would have on this defects report:

- are incidents reported once or are recurring issues (seen at PDI and again at walkthrough) reported multiple times.
- Brett's post indicates this is a quarterly report, but the date ranges are not matching to a quarterly period as they are looking more like an annualized calculation. It appears to be a 12 month rolling report which could be misleading based on the mix of model years in the same timeframe as well as other factors such as how long has a unit sat on the dealer lot prior to sale.
- are issues that are potentially intermittent "unable to duplicate or repeat" also listed in this report?
- what are the model years being reported in the timeframe?? as there could be a situation where a 2023 model year is being sold as new in the same timeframe as a 2024.. That being said, you cannot measure trends if you are mixing date of manufacture in a report such as this as its all lumped in together.


I think a better method to dissect this data would be functional vs cosmetic issues instead of major/minor based on Brett's definition of time to repair (cure is an interesting choice of words here).. Some cosmetic defects could take longer to repair versus a functional issue.. Also would be good to separate chassis vs house defects to point a little more clearly at the root of the issue. Bottom line should be to focus on what issues detected could potentially require a shop visit for repair and impact a trip versus those that are cosmetic. Focus on customer experience versus just random data.

 

[wildebill308]

GUS2000, Why don't you send Brett a email and discus your concerns?
I think it is intersting under diesel class A how bad/many problems Newmar has considering all the hype about quality.
Bill

 

[GUS2000]

Wildbill,
Questions more than concerns (just to clarify).
good idea.. but i already did a long time ago when he started that project and have never heard back.. my background is Quality/Six Sigma so I offered go give my insight on what best in class companies are practicing.

 

[wildebill308]

Gus, " but i already did a long time ago". Yes that was then and what about now?
I to have a deep background in quality and Six Sigma. Six Sigma is more used by company's as a internal process. This is an intersting first step in identifying who is building a better product.
Bill

 

[GUS2000]

Wildbill,
i dont have time to chase someone down and share my expertise with them if the offer has already been made.. If you truly have a background in Quality, then you should recognize that this kind of thirty thousand foot level data can be very misleading as it doesnt show enough detail... If you want to have a discussion directly on this, let me know and we can setup a call.. maybe since you have such a good relationship with NIRVC, you can influence their data sharing so that we are looking at apples to apples comparison..

And your statement on Six Sigma is not correct as the tools that are part a black belts arsenal are not only applicable internally to an organization, but across the entire supply chain..