GUS2000
RVF Supporter
- Joined
- Aug 7, 2020
- Messages
- 239
- Location
- South Louisiana
- RV Year
- 2024
- RV Make
- Newmar
- RV Model
- Dutch Star 4369
- RV Length
- 43
- Chassis
- Freightliner
- Engine
- 450
- TOW/TOAD
- 2017 Ford Explorer/2018 Ford SuperDuty
- Fulltimer
- No
Couple of questions i would have on this defects report:
- are incidents reported once or are recurring issues (seen at PDI and again at walkthrough) reported multiple times.
- Brett's post indicates this is a quarterly report, but the date ranges are not matching to a quarterly period as they are looking more like an annualized calculation. It appears to be a 12 month rolling report which could be misleading based on the mix of model years in the same timeframe as well as other factors such as how long has a unit sat on the dealer lot prior to sale.
- are issues that are potentially intermittent "unable to duplicate or repeat" also listed in this report?
- what are the model years being reported in the timeframe?? as there could be a situation where a 2023 model year is being sold as new in the same timeframe as a 2024.. That being said, you cannot measure trends if you are mixing date of manufacture in a report such as this as its all lumped in together.
I think a better method to dissect this data would be functional vs cosmetic issues instead of major/minor based on Brett's definition of time to repair (cure is an interesting choice of words here).. Some cosmetic defects could take longer to repair versus a functional issue.. Also would be good to separate chassis vs house defects to point a little more clearly at the root of the issue. Bottom line should be to focus on what issues detected could potentially require a shop visit for repair and impact a trip versus those that are cosmetic. Focus on customer experience versus just random data.
- are incidents reported once or are recurring issues (seen at PDI and again at walkthrough) reported multiple times.
- Brett's post indicates this is a quarterly report, but the date ranges are not matching to a quarterly period as they are looking more like an annualized calculation. It appears to be a 12 month rolling report which could be misleading based on the mix of model years in the same timeframe as well as other factors such as how long has a unit sat on the dealer lot prior to sale.
- are issues that are potentially intermittent "unable to duplicate or repeat" also listed in this report?
- what are the model years being reported in the timeframe?? as there could be a situation where a 2023 model year is being sold as new in the same timeframe as a 2024.. That being said, you cannot measure trends if you are mixing date of manufacture in a report such as this as its all lumped in together.
I think a better method to dissect this data would be functional vs cosmetic issues instead of major/minor based on Brett's definition of time to repair (cure is an interesting choice of words here).. Some cosmetic defects could take longer to repair versus a functional issue.. Also would be good to separate chassis vs house defects to point a little more clearly at the root of the issue. Bottom line should be to focus on what issues detected could potentially require a shop visit for repair and impact a trip versus those that are cosmetic. Focus on customer experience versus just random data.