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Keystone Sucks

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Rusty Rabbit

RVF Regular
Joined
Sep 9, 2022
Messages
6
Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..
 
Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..
go to keystonerv.com then owners. You can download the manual for your 2017 there.
 
I think that a lot of RV manufacturers and dealers have realized that customer service after the sale is an unnecessary expenditure.
 
Rich i agree with you. Trailers and RV should share the parts diagram and other things like car manufacturers do
You can buy complete sevice manuals for your car but not for a keystone travel trailor that keystone said was obselete.
 
Five years is a bit soon to consider the trailer obsolete. My coach is a 2016 and I can get any info I need about it. Likewise for Newmar coaches much older. Keystone needs to improve the skills level of their excuse department staff.
 
I need a parts diagram a and parts numbers for the trailer so i can maintain it. I have no idea where the furnace filter is located or the ac filter.
 
Good Morning Bill,



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at [email protected] or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.
 
Good Morning



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at [email protected] or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.
 

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