Keystone Sucks

[Rusty Rabbit]

Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..

 

[jagpot]

Be aware. I bought a 2017 Keystone hideout. The previous owner did not have the manuals but since the hideout appeared to be in good condition i bought it thinking i could get the owners manuals from keystone.
BE AWARE. KEYSTONE WAS NO HELP. Keystone told me the 2017 was to obsolete and they dont have copies of any manuals to send it..

go to keystonerv.com then owners. You can download the manual for your 2017 there.

 

[Rich W.]

I think that a lot of RV manufacturers and dealers have realized that customer service after the sale is an unnecessary expenditure.

 

[Rusty Rabbit]

Yes but it doesnt cover the appiances or aircondtioner or furnance or a parts diagram and many other things that are needed to maintain everything.

 

[Rusty Rabbit]

Rich i agree with you. Trailers and RV should share the parts diagram and other things like car manufacturers do
You can buy complete sevice manuals for your car but not for a keystone travel trailor that keystone said was obselete.

 

[Rich W.]

Five years is a bit soon to consider the trailer obsolete. My coach is a 2016 and I can get any info I need about it. Likewise for Newmar coaches much older. Keystone needs to improve the skills level of their excuse department staff.

 

[Parts guy]

Yes but it doesnt cover the appiances or aircondtioner or furnance or a parts diagram and many other things that are needed to maintain everything.

tell me what you got for appliances and ill get you what you need......

 

[Rusty Rabbit]

I need a parts diagram a and parts numbers for the trailer so i can maintain it. I have no idea where the furnace filter is located or the ac filter.

 

[Rusty Rabbit]

Good Morning Bill,



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at [email protected] or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.

 

[Rusty Rabbit]

Good Morning



This is the complete email i recieved from keystone.

Thank you for contacting Keystone RV. I sent in a request for manuals however due to the age of the unit they responded they do not have manuals. You can try to reach out to the manufacturers to see if they can provide with their own literature. If we can be of further assistance, please contact us at [email protected] or 866-425-4369 or if located in Canada please dial 574-535-2100. Our hours of operation are Monday-Thursday 8am-5pm and Friday 8am-4pm EST. Thank you and have a great day.

 

[Fish]

I need a parts diagram a and parts numbers for the trailer so i can maintain it. I have no idea where the furnace filter is located or the ac filter.

On the keystone montana I had there was no furnace filter. Every rv I've had the air conditioner filter is right above the grill of the ac in the ceiling where the air comes out if you're not running it through the ducts.

 

[mr541]

I ran into the same issue. I have a 2014 that I bought last year. There is one switch just inside the entry door that I cannot figure out what it controls. I asked Keystone and they were no help

 

[Kevin D Pem]

Five years is a bit soon to consider the trailer obsolete. My coach is a 2016 and I can get any info I need about it. Likewise for Newmar coaches much older. Keystone needs to improve the skills level of their excuse department staff.

Why? It left the factory, it is no longer there problem.

 

[RVricky]

There are 4 corporations who bought up all the manufacturers and that's when it all went down hill. Profits first. The newer they are, the worse the quality. Unskilled labor, cheap appliances, and forget about customer service...
Try to find out the brand and model of your appliances etc, and look up that company for information.

 

[jaydee325]

Yes but it doesnt cover the appiances or aircondtioner or furnance or a parts diagram and many other things that are needed to maintain everything.

Have you tried going the website of each of the manufacturers of the appliances you have and see if they have any manuals?

If that fails, I have found some manuals on ManualsLib.

 

[Kevin D Pem]

There are 4 corporations who bought up all the manufacturers and that's when it all went down hill. Profits first. The newer they are, the worse the quality. Unskilled labor, cheap appliances, and forget about customer service...
Try to find out the brand and model of your appliances etc, and look up that company for information.

Cheap appliances is another way of saying appliances built for the RV market. It has been a good 20 years sense I replaced an RV appliance with anything other than a household appliance. Getting down to the nitty gritty, even this approach is getting sketchy. However the life expectancy for standard household appliances is likely 4 times higher. That is just one of the reasons I choose old deprecated RVs to live in.

 

[d34k]

Five years is a bit soon to consider the trailer obsolete. My coach is a 2016 and I can get any info I need about it. Likewise for Newmar coaches much older. Keystone needs to improve the skills level of their excuse department staff.

hey there, i know this is an old comment but im having trouble finding wiring diagram for my 2015 hideout 210LHS. you mentioned you were able to find anything you needed for your trailer. was wondering if you are able, could you direct me to any information on the breaker/any wiring diagram? or any tips to help me in my search?
TIA
-d34k