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2 trips to lazydays Tampa still no Motorhome

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Yeah I think he’s headed there whether he plans on it now or not. Apparently there is some not-so-hidden meaning in the dealership name…
Rich, We are down here in Vacaville, I was wondering how the LaMesa Service center in Davis is and whether or not they support the Tiffin line. I will be doing most of my own service and repairs unless covered under warranty. Were you happy with the folks at LaMesa?
Rusty
 
Rich, We are down here in Vacaville, I was wondering how the LaMesa Service center in Davis is and whether or not they support the Tiffin line. I will be doing most of my own service and repairs unless covered under warranty. Were you happy with the folks at LaMesa?
Rusty
La Mesa treated me well on a slide repair. Easy scheduling, did the job right in the time allotted. The cost was covered by La Mesa in Tucson so I don’t know about their labor rate or if they work on Tiffin, but I would guess they do.
 
So we made two trips from Ohio to lazydays Tampa to pick up our brand new 2022 Phaeton and still was not able to drive it home. The first trip we went to pick it up, there was a generator problem. It would start and run fine, but wouldn't transfer power to the coach. Then the next time we went to pick it up, it had a low tire (40 psi low) and check engine light was on. (Probably due to DEF fluid sending unit). My question is, is there anything I could or should do to make sure our service is getting handled properly. It seems that our dealers pre-check seems to be lacking, and now we are concerned about our service experience in general! Any help or advice would be appreciated.
SAME experience, different dealer. Next time we'll have someone inspect it before we pay for it b/c once you've paid, all the lovely service and friendliness is GONE! We had the same headaches as you are experiencing, 2022 Allegro 360 RED. We were told a few issues needed parts from Redbay, Al, so my hubs called Bob Tiffin, yes, he's retired but he's still there and takes calls. BT looked into our "parts situation" and found the dealer never actually contacted Tiffin for the parts. Who knows whose story is accurate but the parts miraculously showed up at the dealer and we were under way several days. Later....so, maybe pick up your rig and head to Alabama for a checkup before you take off on your vacation. We've heard the service is awesome, the facility is nice to hang around while you wait, and the piece of mind you glean might be pretty priceless. Most importantly, once you're up and running, you're going to have a ton of fun in that beautiful Phaeton!
 
Unfortunate dealer experience is why we always opt for Factory Delivery on new coach available from Newmar. Yes it can take upto a week of your time, 1 to 5 days, but when you accept delivery the coach is as Correct as any new coach can be at delivery. We are planning to take delivery of the 2024 DSDP in the early fall at the Nappanee Service Center.
 
If I were in OH and traveling to Tampa to spend that kind of money, there would be language in the contract that required them to reimburse me for every penny I was out of pocket for not being able to do what they promised.
 
Unfortunate dealer experience is why we always opt for Factory Delivery on new coach available from Newmar. Yes it can take upto a week of your time, 1 to 5 days, but when you accept delivery the coach is as Correct as any new coach can be at delivery. We are planning to take delivery of the 2024 DSDP in the early fall at the Nappanee Service Center.

Exactly what we did in 2019, for delivery of our 2020 Canyon Star! Newmar "tech's" did the inspections & fixed any issues, prior to our arrival, & a couple of issues, while we were there! Best learning experience, & delivery experience, that one could hope for!!
It's a shame that each owner does not get this type of experience at "Delivery"!
For the "Hundred's of Thousand's" of Dollars paid for these Coaches, when new, this is the type of "Delivery" experience each purchaser should receive!
 
By contrast, La Mesa in Tucson did oil changes on the engine and generator, tested everything, did a full service on the Oasis, filled the propane, flushed the tanks, washed the coach, had a cleaning crew go over the interior, (and probably some other stuff Im forgetting) and when I went out to see what was taking so long, I caught them installing all six new house batteries.

All without being asked!

I just went there to pick up the coach. They also paid my semi-local La Mesa dealership in Davis Ca to work on a slide after the sale, even though I bought it as is with no warranty.

Thats customer service and it really sets the good outfits apart from the rest.
Wow….rare excellent experience and service!
 
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