Question 2022 Nexus Triumph 31t. Massive issues on maiden voyage.

[KSoze]

Water tank leak, shower leak, hot water heater not working, window screens falling off, door not properly sealed. Check engine light on (emissions issue), tire valve leaky. First time motor home owner, is this normal?

 

[sanda]

Water tank leak, shower leak, hot water heater not working, window screens falling off, door not properly sealed. Check engine light on (emissions issue), tire valve leaky. First time motor home owner, is this normal?

New rig? Very disappointing.

 

[NWIP]

Sorry to hear your first trip out, so many issues. Sounds as if your dealer did a very poor PDI, assuming this is a new 2022 unit.

 

[KSoze]

Sorry to hear your first trip out, so many issues. Sounds as if your dealer did a very poor PDI, assuming this is a new 2022 unit.

Brand new. I’m ready to give up on RVing.

 

[KSoze]

New rig? Very disappointing.

Brand new.

 

[Scooterfan]

Man...that is NOT the "old" normal...maybe the "new" normal. I would be furious. Do the "Lemon Laws" apply to RV's ? I would certainly express your disappointment to the dealer, manufacturer, and anyone else that will listen. Blessings, and I pray one day you'll have an "issue-less" trip.

 

[NWIP]

Brand new. I’m ready to give up on RVing.

Don’t let this first trip ruin the experience and adventures. Get with the dealer/manufacturer to fix the things you found. I would ask to see a copy of their pre delivery inspection (PDI) and if they can’t produce one ask that they perform one prior to returning the coach to you.

 

[Bob K4TAX]

I agree that the selling Dealer should have caught these issues. As to First Time Out, I always suggest a local test run, maybe in the driveway for an overnight or two.

As I've said about many things; "new does not necessarily mean good". That is why companies provide a warranty.

Don't give up. Make a detailed list, perhaps with pictures, and take the matter up with your Dealer.

 

[Buly]

Sorry to hear all that.
On a new RV, the first few trips should short, close to home “shake down” adventures. As Bob said, start making a list for the service department, and learn more details about your RV.

 

[BrandyGirl]

Water tank leak, shower leak, hot water heater not working, window screens falling off, door not properly sealed. Check engine light on (emissions issue), tire valve leaky. First time motor home owner, is this normal?

What did you find out from your dealer? We took our 2023 Nexus Triumph out on it's first (about 250 miles) road trip, just to see how it to the large hills (mountains). Ran great, we had 5 people on this trip. We were gone 5-7 hours, used the restroom on this test ride. Before we took it to storage my husband emptied the tanks. While the black take was rinsing he went into one of the bays on the other side of the unit only to find it filling with water! Wth, really can't figure out where the leak is coming from. Just wondering how your dealership handled your repairs?

 

[Bob K4TAX]

One will find in a motorhome that there are "many systems" to learn, understand and deal with. It is not like those in one's house. MH systems are multiple and some are quite complex. Reading the manuals and having them handy is an absolute MUST DO. Just jumping in, and driving away for the weekend, is a formula for a minor disaster.

To explain it differently. One has the propulsion system, the electrical system both AC, shore power, and generator power, and DC be it the converter system, solar or batteries, the water system, the sewage system, the HVAC system, refrigeration, and cooking just to name a few. In other words, you are in charge and responsible for every system associated with and found in a city or town. Although the MH is a good bit smaller and on wheels.

I agree with others, it appears the selling Dealer did not do a very good job with the pre-delivery service. It is my belief that every system should be operationally explained to the buyer and the confirmed operation before driving off of the lot.

Sorry that you had the issues which I'm sure are very disappointing and left a bad taste. They can be resolved. As I wrote earlier, make detailed notes and pictures of any and all concerns. Provide these to the Dealer and keep a copy for yourself. That will prevent "but I told you..........".

You will have to keep pressure on the Dealer to get them resolved. Document every phone call, e-mail, and text message with when, who, and what was discussed.

I believe the "lemon law" will come into play only after a certain number of unsuccessful attempts to repair a specific issue. Multiple items don't count. Example: if you have had the MH to the Dealer for the repeated repair of a single item more than 5 times, then you may have a case. I believe each item is likely viewed as a separate case. And some issues may revert to the product manufacturer and not the MH manufacturer.

Perhaps the next trip will be more enjoyable and relaxing. After all, that is what RVing is all about.

Bob

 

[Tnedator]

I know it doesn't help the original poster, but for others it might. My approach is always coordinating with the dealer, before purchase, that I will be staying on site for 2-3 days (or very close if they don't have place to stay on their lot), testing all equipment in RV, and living in it for a few days, and having them fix anything I find.

Then, as suggested above, the first couple trips, close to home, or in my case, close to the dealer, which was five hours away.

That sounds like a lot of problems (OP), but anyone that spends much time on RV forums will quickly learn that more times than not, RV manufacturers do a horrible job of QC and leave it to the dealers, and many, if not most, dealers don't do a very good job of catching issues in their PDI, and that means the customer finds them.

 

[laukes]

Water tank leak, shower leak, hot water heater not working, window screens falling off, door not properly sealed. Check engine light on (emissions issue), tire valve leaky. First time motor home owner, is this normal?

Have a new Triumph also. Took forever for Ford to figure out. But now who would expect factory assembly line drilling screws thru the floor into gas tank??? And my AC unit functioned poorly until it stopped completely on third trip. Who AC had to be pulled out and completely redone. Wired wrong. Poorly taped and some switch completely missing. But too bad said Nexus. Your warranty up 3 months ago. 3 short trips!! Stood at Ford and RV dealer all summer long. Took forever to hear from Nexus on AC. I swear they were stalling until my warranty was up!!!

 

[Buly]

Did you see a sticker “MADE WITH PRIDE”? It is amazing how much they don’t care about the quality of their products.