Answered Anyone have a good POC in Newmar customer service?

[Rich W.]

My coach repair and maintenance “big adventure” included a week in Moscow Iowa for Active Air, so I spent the first week there (camped in their shop), took the weekend to go get set up in Nappanee, then nine days there including a weekend at the Oakridge. I took a dog and we had a nice trip. They also have a dedicated pet owners lounge at the Nappanee facility in addition to the excellent main lounge, wonderful staff there, and a parts shop that is fun to browse for those spare parts and other items you didn't know you needed.

 

[J&JD]

I believe the winter rates are Jan 1 thru March 31 and it's worth it if you need something major out of pocket.

And count me in the always go to Newmar before anywhere else. I don't care which dealer you think walks on water, there is no better place to get your Newmar taken care of than NEWMAR. And typically your visit to a dealer for service will have you going to Newmar anyways, okay, maybe not, but the only one I trust to touch my coach is Newmar. Always always always, get a Factory Pickup when ordering new especially when Newmar's quality has been suffering in recent years! For the reasons above, Newmar has the parts, has the capability to fix anything, and has the absolute best customer service.

Also of note, a dealer is not always the right place to be going for service. Know who makes your issue in question, i.e. chassis, Cummins/ONAN, HWH, etc. A dealer is not necessarily a do all service center unless at Newmar, which for them does exclude most chassis work other than routine maintenance.

Kinda tough when you live in the SF Bay Area. Those 5k round trips get a bit long & pricey.
I, too, spent a week in Moscow Iowa for AA at HWH. Everyone should spend a week camped out in the HWH factory in Moscow.

 

[FLSteve]

I’m getting extremely frustrated with Newmar’s lack of response to my emails. I’ve been sending them emails detailing issues that I want addressed under warranty and getting squat for responses. In the past month I have sent three emails and received zero responses.

I will give them credit for consistency though. It’s been this way for the entire year I’ve owned this coach. I’ve been using [email protected]

@Neemer ... I sent an email to the person on my window sticker asking a specific question concerning our coach as part of us learning the systems and received an email response back about 24 hours later with the answer. Since this was not a "stranded on the shoulder" type of question I considered it in the good response time window. That is my only experience so far. I think the key is sending the email to a targeted person/department.

FLSteve

 

[lostinfla]

I, too, spent a week in Moscow Iowa for AA at HWH. Everyone should spend a week camped out in the HWH factory in Moscow.

Yup, fun times.

 

[lostinfla]

BTW, @Rich W , your companion looks like ours.

 

[Rich W.]

Kinda tough when you live in the SF Bay Area. Those 5k round trips get a bit long & pricey.
I, too, spent a week in Moscow Iowa for AA at HWH. Everyone should spend a week camped out in the HWH factory in Moscow.

I wanted to put some miles on my coach after DEF header and DEF pump replacements before my emissions warranty expired in April, so the 5,000 mile junket had a dual purpose. Tripple is you count taking Angus for a ride…

 

[Sp0iler]

Never, I repeat NEVER say this to a service department anywhere.

Thanks...So I've learned.

 

[Sp0iler]

What dealer?

I don’t know what issues you are having, but 5 months sounds insane. Have thought about taking it to Newmar? Good luck. Hope you get it back soon.

Holland RV in Palm Desert, California.
They're going through a new ownership change among other issues.
My issues are for the most part minor.Like any new home there are small things that needed to be worked out and for the most part those issues were resolved on our first service visit.
On our last outing we had a generator issue and error 14 was showing. I was able to make the generator work but the issue needs to be resolved.
2 other issues from our original visit also remain.
The steering wheel is off about two notches on the spline and has the steering wheel to the left a bit to go straight.
The other issue is the dreaded "Service Advance Track" warning light/error.
Funny with these last three issues... The service department thinks (or wants) I'm going to take the coach to L.A. to the Onan service center and also another trip to L.A. to some Ford dealer that might be able to fix the Advance Track and steering issue.
Our contention is that we purchased the motorhome from Holand RV. Not Ford and Holland needs to deal with the issues.
We'll see how it all plays out.
Our next big outing is May 28th and we hope these finale issuse will be resolved by then.