Apparently, Newmar hasn't improved its communication with service customers since we were there in June. We received absolutely no information regarding Camp Newmar's location or address, directions to it, or anything.
We looked up the service center address in the Internet and went there. That would work OK now, but back in June, the new CG wasn't open yet and we needed to find the old Camp Newmar. After driving around the area for a while with no success, some local folks asked if we needed help and directed us to the old CN...a couple of miles away.
As a retired communications professional (PR, media relations, marketing and advertising), this kind of oversight by a major corporation really drives me up the wall! It is so simple to resolve, but if you don't have a knowledgeable communicator on the staff monitoring things like this, it never gets fixed. There is a reason do-it-yourself brain surgery isn't very successful!
TJ