Customer service - the art of survival.

[NWIP]

It is another scenario of incompetence both with the initial repair request and subsequent attempt in giving false hope it will be rectified.
I have never had any dealings with NIRVC and certainly would think long and hard prior to utilizing their services.
Being full-time I stay on site and oversee that service stays on track which has been very successful. Unfortunately not all owners have that ability.

 

[AbdRahim]

It is one of the main reasons I bought a Newmar. Th response to almost every issue with my previously, supposedly high rated dealer, was can you leave it with us. No I can’t. I am solo with no toad.

Almost certain roof leaks stayed outside, since they had limited space. I found a good shop, mostly repairs who took me right in, found the leak in 5 minute and repaired it. Unfortunately, the owner retired during COVID.

About 17 years ago, I found a stellar car dealership. My truck has basically been nowhere else since. Multiply me times a thousand customers. That is a hefty booth line.