Dometic hot water tank failure

[Henry]

The new replacement Dometic hot water tank has been successfully installed. Working great!

This was clearly a tank stress crack as the pictures show. Note the rubbing scar caused by the narrow petition resting spot. I’ve added blocking to expand the resting surface and secured the tank with a nylon strap. Hoping not to have this issue again.

I’ve also reached out to my dealer. They’re submitting this for a warranty claim.

Henry

 

[John&Andrea]

Glad you made a successful repair. You had the correct diagnosis.

 

[TheLooks]

Wow, that thing must have taken one hell of a wallop. Learn something new or see something new all the time.

 

[Henry]

Wow, that thing must have taken one hell of a wallop. Learn something new or see something new all the time.

This wasn’t a failure occurring from a one time, “wallop.” It’s been over time and many miles placed on our trailer. Since our purchase new, we’ve been traveling over many rough roads across the country. As I’ve mentioned, this was caused by design. Over time and mileage the failure is likely to occur. How many others have experienced this I ask??

Thank you for all replies.
Henry

 

[Sbriman]

Hello Henry - We have a 2021 Lance 2375 and have just experienced exactly what you went through. I haven't pulled the tank yet, but will soon. Just curious, were you ever able to get Lance/Dometic to reimburse you?

Steve

 

[Jacob_Oxenrider]

Henry,

We just experienced the very same issue as you. I reached out to Lance, their phones are not working right now since they were sold to another company but did get an email back after a "general inquiry". However, once I explained what happened, which included photos and topics of my discussion with Dometic, it has been crickets.

Like you, I have ordered a replacement through a company called Elk Mountain RV and I look forward to completing this repair. I have to admit that Lance is letting me down but I guess we are getting to a point where we don't expect much from people anymore, even when you decide to spend more money hoping to get a better product.

Jake