Jacob_Oxenrider
RVF Newbee
- Joined
- Aug 28, 2025
- Messages
- 1
Henry,
We just experienced the very same issue as you. I reached out to Lance, their phones are not working right now since they were sold to another company but did get an email back after a "general inquiry". However, once I explained what happened, which included photos and topics of my discussion with Dometic, it has been crickets.
Like you, I have ordered a replacement through a company called Elk Mountain RV and I look forward to completing this repair. I have to admit that Lance is letting me down but I guess we are getting to a point where we don't expect much from people anymore, even when you decide to spend more money hoping to get a better product.
Jake
We just experienced the very same issue as you. I reached out to Lance, their phones are not working right now since they were sold to another company but did get an email back after a "general inquiry". However, once I explained what happened, which included photos and topics of my discussion with Dometic, it has been crickets.
Like you, I have ordered a replacement through a company called Elk Mountain RV and I look forward to completing this repair. I have to admit that Lance is letting me down but I guess we are getting to a point where we don't expect much from people anymore, even when you decide to spend more money hoping to get a better product.
Jake
