NIRVC Manufacturers Defects Per Unit

[Neemer]

Is anything in that video untrue?

 

[AbdRahim]

As for me, I am unlikely to buy used, but a test drive and independent inspection, in addition to my thorough inspection would be essential. If the dealer say no to any of the above, the deal is off!!

From all of what I am hearing, my opinion of NIRVC has dropped quite a few notches. It seems like the larger dealerships become, the more the emphasis shifts from customer satisfaction to profit, at the expense of the customer.

 

[Winchipper]

Untrue sometimes is an unkind word . I think these are 100 percent the opinions of those doing the video. If you don’t think an inspection is needed on a new coach because it has a warranty then that becomes your opinion . I think the quality coming from the factories has a lot to be desired and I would rather get my arms around things prior . I have heard many sales people (so I assume they been taught ) take it on a trip and come back we can take care of things . The problem is a lot of times that causes long trips, long wait times for parts and lack of use for something you may have just paid 500k for .
I think since the trip to LV for example is 1900 miles that it is the best time to have an inspection. Why do you then need to go find things ? Actually I think that is crazy opinion Brett shares . Let’s face it Brett makes a lot of money from the factory on warranty items . They are suppose to check it in and list things found such as paint . In my short tenure I saw that missed and watched it cost a sale . So assuming a dealership is the end all is not my idea of a good way to start . I have seen a unit PDI , inspected and still items are found . Less of course , but to enjoy this experience I say prudence is best .

I would really like to hear others opinions . Am I off base ? Should manufactures and customers think that NIRVC are the inspection quality police ?
I have no affiliation with Blue Ox , but I believe in small business not being stepped on . I believe in POD Cast , YouTube videos and free true speech . I don’t believe in those who try to attack it .

 

[Texas Clodhopper]

@Winchipper, you seem to have inside information and maybe I missed something but where or how do you know the information you're posting?

 

[Neemer]

@Winchipper , this will be my last on this topic. We are not close on opinions. Nowhere in that video or any of my dealings with NIRVC have I seen or heard them claim to the know-all be-all of motorhome inspections. Brett explains his process and timeline in that video and he clearly stated that PDI does not mean the coach is ready for the customer. He also clearly states that third-party inspectors are welcome, as long as they are reputable, and his list of approved inspectors is not exclusive. All but the one called out on his website are welcome, provided they are there to work for the customer instead of promote themselves.

Full disclosure: I have purchased two coaches from NIRVC. I had dealer delivery on one and factory delivery on the other. I found the dealer delivery to be less than impressive compared to factory delivery. I did not have a third party inspection performed because I also did not see it as necessary on a brand new coach. NIRVC did not influence that decision, I was able to figure that out on my own.

NIRVC is an imperfect organization run by imperfect people, but I believe their hearts are in the right place. The video I posted speaks for itself.

 

[Winchipper]

@Winchipper, you seem to have inside information and maybe I missed something but where or how do you know the information you're posting?

I think I have valuable information. I am not really certain what inside information is . I can say this I was on another Forum and I was kicked off with virtually the same post and information . It has come clear to me that there may be a lot of influence in this industry from NIRVC .

 

[Winchipper]

I think I have valuable information. I am not really certain what inside information is . I can say this I was on another Forum and I was kicked off with virtually the same post and information . It has come clear to me that there may be a lot of influence in this industry from NIRVC .

I know for certain this video was done for this reason and includes Jase who worked directly under me . Please explain to me in your opinion what Blue Ox did wrong and just because Brett says it is okay the coach is filthy for an expecting it does not make others opinions uncorrect . I witnessed plenty of deliveries and I have been underwhelmed and put myself in the customer shoes . I have seen the experience as aggravating at best . But .. Seems like the industry standard is not good is ok .
If you like your meal undercooked , overcooked or very salty then you go to that restaurant that serves it that way . Me if I pay for a meal I want it to look good , smell good , taste good and not give me indigestion . We are all different . I again am not sure I want the fox or the wolves watching the hen house . By the way you can see how Jase is lead and how he responds . Like “yes boss” .
Did you watch the you tube presentation ? If so do you think it is acceptable to tell the inspectors to have an attorney ready ?

 

[Winchipper]

Also please explain why Blue Ox was not reputable . It is my understanding the customers were happy with the inspection and had no issue . Inspection are suppose to be independent . If it is Brett process that the coach should be filthy then he can explain that . Can he explain what the inspectors found that the PDI did not ? See if I was trying to debunk and inspector I would show facts on the PDI and compare lists.
Back in them old days the preacher would come to town and miraculously he would heal someone in the tent . Or the medicine man would show up with the wagon and have the cure . They were always soft spoken slick props and had the answers .
I have learned it is best often times to look through. You don’t see the video as what I know and how it was intended .

 

[MarkMaxPayne]

Please explain how you think NIRVC is being transparent ? They sell , service and store for profit . The data they provide is opinion and unsubstantiated by a third party . I too can call myself an expert and publish on a website . Does that make me an expert .

If you read my post again you'll find I made two statements: "Glad NIRVC is sharing this data" and "Transparency is a good thing." The second statement being after I shared I believed the data shared would actually only be a fraction of the story RE manufacturer defects and why I felt that way. Where did I say anywhere in that post "NIRVC is being transparent"?

I'll stick with both of my original points as they stand independently on their own: "Glad NIRVC is sharing this data" and "Transparency is a good thing."

Best,
-Mark

 

[Winchipper]

If you read my post again you'll find I made two statements: "Glad NIRVC is sharing this data" and "Transparency is a good thing." The second statement being after I shared I believed the data shared would actually only be a fraction of the story RE manufacturer defects and why I felt that way. Where did I say anywhere in that post "NIRVC is being transparent"?

I'll stick with both of my original points as they stand independently on their own: "Glad NIRVC is sharing this data" and "Transparency is a good thing."

Best,
-Mark

They can share any data and it can say whatever they want they want it to say . I am for free speech . None of that makes it accurate . It based upon his techs . Many have left him over the last year . Maybe they know something . Maybe they don’t . Ask the CEO about the body shop claims in the Past . Would he swear to them being correct ? Alls my point is if I am a manufacturer I would have issue with this process . Maybe Tiffin or NewMar should post how many opportunities to do business and leads they send and what the closing ratio are . Or post the dealer CSI ratings publically . How do you think that would go over?