Peplink Help!

["EZ"]

After playing with it a little more it now shows the IEMI number filled in but the SIM cards still will not boot up. The green LED light for Cellular is now flashing slowly on the front of the Pepwave router. What does this mean? Any ideas? Could the Pepwave box be bad? Seems to me if it was a bad or discontinued SIM card at least ONE of them would still work, right?

 

["EZ"]

Have you by any chance removed the SIMs and reinserted them? Any chance they could be inserted the wrong way?

Yes. I've removed the SIMs multiple times. The gold chip is facing down on SIM A and facing up on SIM B. They click into place very easily and come out the same way.

 

[MapNerd]

The IMEI is your modem’s number so no, that doesn’t really do much.

 

["EZ"]

OK the dashboard now says "Connecting" instead of "Initializing" But the SIM cards section under the "Details" tab is now blank and the IEMI is gone and the green light for the cellular connection on the front of the Peplink router is not on any more. No blinking or nothing.

 

[MapNerd]

You don’t have any APN settings.
For your AT&T card, in the field labeled APN, enter broadband

For your T-Mobile card, enter fast.t-mobile.com

You will need to change the operator settings from Auto to Custom to do this

 

[MapNerd]

Thinking about what I just wrote, I am actually unsure that will solve the problem as not having those settings usually blocks you from connecting, but in your case the modem seems to detect your SIM cards but can’t read them

 

["EZ"]

You don’t have any APN settings.
For your AT&T card, in the field labeled APN, enter broadband

For your T-Mobile card, enter fast.t-mobile.com

You will need to change the operator settings from Auto to Custom to do this

I have the APN settings in the "Auto" position. The T-Mobile SIM (when it connects to the 'net) automatically puts "fast.t-mobile.com" in that blank for me. For some reason the AT&T card will also put "fast.t-mobile.com" in that blank. I have to switch to "Custom" so it won't do that. It's been running all week with nothing in that APN box for the AT&T SIM.

 

[MapNerd]

fast.t-mobile.com would not, should not, could not work for your AT&T card. It would work for your T-Mobile card. I wager that’s why your modem kept selecting T-Mobile. It couldn’t get through on AT&T because that APN would not work for it.

change it to broadband and see if your AT&T card lights up

 

[Neal]

When you get the SIMs detected you can set the carrier to use LTE only and not use auto which is what I do so you won't get 3G.

There is a symbol near the sim slots in white which shows the SIM card orientation.

You can contact peplink or your vendor you bought from and get tech support. You can also try factory resetting the unit. Download your config first if you want. If you can get Internet you can check for firmware updates. If you go to the /support.cgi page (manually typed in browser) you can check for cellular modem updates.

 

[CaptainGizmo]

Screenshot with Cellular in Priority #1. Both SIM cards detected but neither will connect. I have "A" picked which is my T-Mobile card so it says it is "in use". If you click on "B" only the "in use" moves over to slot B.

Well, EZ…if this was happening to me, the next thing I‘d be doing is calling 5Gstore; their support has been awesome.

Bottom line is, IF NOTHING CHANGED INCLUDING YOUR LOCATION, and then suddenly things went POOF…maybe something hardware related happened.

IF trying ONE sim at a time in slot A fails to connect, AND YOU ARE IN A STRONG SIGNAL AREA, then yeah…something’s not right.

Keep us posted.

 

[CaptainGizmo]

Sounds like you haven’t downloaded the manual. I just did a Find on mine and have this for you…

 

[Scotttkd2]

I had a lot of intermittent connection issues when I first got my max duo set up with 2 sims, I wound up factory resetting the router, and it has not given me any issues since. Have you tried a factory reset of the router?

 

["EZ"]

Sounds like you haven’t downloaded the manual. I just did a Find on mine and have this for you…

View attachment 8657

Thanks. I was able to use my company provided hot spot to go to the 'net and pull up an owners manual. It's pretty technical but I understood most of it. I didn't see anything that would help. Thanks again for this!

 

["EZ"]

fast.t-mobile.com would not, should not, could not work for your AT&T card. It would work for your T-Mobile card. I wager that’s why your modem kept selecting T-Mobile. It couldn’t get through on AT&T because that APN would not work for it.

change it to broadband and see if your AT&T card lights up

The AT&T SIM actually worked for a week with nothing in the APN box. We used 40G of the 100G this way. The moroons at the AT&T store told me to use NEXTGENPHONE for the APN but it would never boot up with that in there so I left it blank and it worked. The T-Mobile SIM pulled up the correct APN on it's own.

 

["EZ"]

I had a lot of intermittent connection issues when I first got my max duo set up with 2 sims, I wound up factory resetting the router, and it has not given me any issues since. Have you tried a factory reset of the router?

Yeah, I did a reset to factory settings after working on this stupid thing for over 2 hours. I thought maybe I had inadvertantly hit a button by mistake. It didn't help. The Peplink still would not recognize either card AT ALL. The boxes were totally blank most of the time last night.

 

[CaptainGizmo]

The moroons at the AT&T store told me…

Why is this not a surprise? Pathetic. But yes, you’re on your own with AT&T and a Verizon, for sure.

 

["EZ"]

When you get the SIMs detected you can set the carrier to use LTE only and not use auto which is what I do so you won't get 3G.

There is a symbol near the sim slots in white which shows the SIM card orientation.

You can contact peplink or your vendor you bought from and get tech support. You can also try factory resetting the unit. Download your config first if you want. If you can get Internet you can check for firmware updates. If you go to the /support.cgi page (manually typed in browser) you can check for cellular modem updates.

Where is the spot to change it so the carrier only uses LTE? I haven't seen that one yet. Is it on the details page? Thanks!

 

[Neal]

You should not enter anything in the APN boxes or anything in that area. The device will set those automatically. I suggest clearing out anything you've entered.

 

[CaptainGizmo]

You probably don't see the LTE/3G option because your connection isn't established. Here's what you should see:

 

[lemondrop9344]

EZ.... In reviewing the recent comments on the Peplink forum, it appears not all the 5G models have been certified for use by AT&T & Verizon. Supposedly this will happen sometime in September. I suspect this may be part of your problem.
With regards to T-Mobile, I believe the 5G models have been certified for use on their network.
Having installed multiple Peplink devices (no 5G models) with both Verizon & AT&T cellular plans, I have never encountered any issues if I was using a SIM with the appropriate data plan for the Peplink device. All the devices powered up & connected with the default settings from the factory.
Remove all SIM cards. You should be able to connect to the UI on the device via the Ethernet WAN port. Reset the device to 'FACTORY DEFAULT' & let it boot up. I believe from reading the string associated with your trials & tribulations, you have a T-Mobile plan. Insert this SIM in port A & make it the primary. Adjust any settings that are unique to the T-Mobile SIM & it should connect (takes a minute or two).
The attached is a cut & paste from the 5G Store, which clearly indicates AT&T & Verizon certifications are pending. Can it be made to work prior to certification, probably. I would be very surprised if the 5G store is going to help you to circumvent the lack of certification.
Good luck, once you get it working I think you will be very happy with it.