Building a Small RV Park - Year 2

[Jim]

Congratulations Jim! I was just looking at your reservation schedule to possibly book a few days with you. But it looks like you're pretty well booked up for October. Even September is pretty full! Any chance you'll get this new site #9 finished by October??

Thank you, EZ. Sorry about site #9, but Buddy (Glampdaddy) is in it all month.

 

[Neal]

When are sites getting names instead of numbers?? I think we know the name of site 9 already

 

[Jim]

When are sites getting names instead of numbers?? I think we know the name of site 9 already

They've had names since day 1.

Deer Springs – Best RV Park in Franklin NC and the Smoky Mountains

RV Park in Smoky Mountains of North Carolina. Full hookups, 30/50 amp services, picnic table, fire ring and private gazebos with refrigerator/ice maker.

deerspringsrvpark.com

 

[Neal]

 

[AuntieDodo]

Wow site 9 is looking good. You make someone half your age look bad.

I’m curious what else beside the Cadillac was in the trailer???

 

[Jim]

I’m curious what else beside the Cadillac was in the trailer???

No idea.

 

[Jim]

I recently became aware of two, 1-star reviews posted about our park. One of them on Trip Advisor was made 4 months ago, but we are not members of Trip Advisor, and didn’t learn about the review until I was doing a google search and stumbled across it.
The second one came through Google, and I didn’t notice it until it had been posted for almost 3 weeks.

The first negative review (posted on Trip Advisor) was from a guy that was unhappy about how he was treated by the new management’s employee, "Yvonne", and how she handled the charging of a occupancy tax. Problem is, he mistakenly made the review about our park instead of the actual park he had the gripe with, which was completely on the other side of the country. The park in question has almost the same name, so it is easy to see how he made the mistake. At the time of the negative review, our park wasn't even open, had no employees except my wife and myself, and we don’t even charge an “Occupancy Tax”. Clearly, we were not the park he intended to bash.

I messaged Trip Advisor and pointed out all these facts, but they didn’t care. Their response was as follows “We have completed our investigation into your concern and have evaluated all aspects of the review in question. In this case, the review complies with our submission guidelines and we have found no evidence to justify moving the review to a new location or removing the review as incorrectly posted on your listing.”

The second review, left on Google, was from a girl who also hasn’t visited our park. A wile back we implemented a policy of no children under 12, and this didn’t sit well with her. So, she wrote a scathing review saying we were discriminating, and even though she had been considered visiting, she wasn’t going to now.

So, one review is bogus as it wasn’t even our park that the fellow was complaining about, and the second review is from someone who hasn’t even stayed here, she just doesn’t like our “no children” policy.

I feel pretty frustrated as we have worked hard to maintain a 5/5 score, and we have been successful doing that until these two nasty reviews were posted.

Do we have any attorney's on the forum that would be willing to share some info on resolving these two bogus reviews?

 

[Rich W.]

I say just roll with it. Its going to happen - on-line reviews are so often petty, inaccurate, or not pertinent. And there’s going to be more. But real potential customers with a real understanding of what they are considering will see beyond this and the rest you probably don’t want at your park anyway. Maybe a brief statement on your website about these reviews, and reviews in general would suffice.

 

[sheridany]

@Jim isn't there an option to put a response in both of those reviews? Sadly this is the negative part of social media and I have a few business owner friends in the same boat. It’s exhausting and a lot of times doesn’t yield the intended results you are looking for because the bogus review is still out there. Knowing you run a great park the good always outweighs the bad, you can ask your guests to leave a review after they visit and I would bet all of them will give you a glowing positive review. Just my 2 cents fwiw.

 

[purring along]

Jim hate hearing things that aren't true, and to say we all know better.