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ITR customer service ("Kevin") is nothing short of amazing! Yesterday, I ordered two ITR #20010 pump units as spares for the coach Oasis system. They arrived today via UPS, as promised. And, I got a 15% "professional discount to boot. That more than covered the modest shipping cost and sales tax (we're both in Washington state, so they collect WSST).
Hoping this means I will never need them!
TJ